CALIBRE Systems, Inc. · 2 days ago
Help Desk Technician (REMOTE)
United States
Full-time
Remote
New Grad, Entry Level
$40K/yr - $50K/yrCALIBRE Systems, Inc. is an employee-owned mission focused solutions and digital transformation company. They are seeking a remote Help Desk Technician to support their clients by providing technical support and resolving issues related to hardware and software. The role requires effective communication and troubleshooting skills to assist users with their technical problems.
Cloud ComputingConsultingEnterprise SoftwareInformation TechnologyManagement ConsultingSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as the initial point of contact for users and gather information about their issues
Answer basic questions about installation, operation, configuration, customization, and usage of assigned products
Provide technical support for hardware, systems, sub-systems, and applications
Assist users with navigating around application menus and may be required to remote into customer’s computer
Troubleshoot network connectivity issues while working with remote employees on a corporate network
Qualification
Required
Proficient with troubleshooting all Windows Operating systems
Ability to troubleshoot and resolve email issues, specifically MS Outlook
Ability to communicate clearly and effectively, both verbally and in writing. Telephone and listening skills
Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues
High School Diploma or equivalent
Must perform well as part of a team under direct supervision
Excellent written and verbal communications
Must have one of the following: Network+, A+ or Security+ Certification
Must have an active DoD Secret clearance or higher
Previous computer technical support
Understanding of Active Directory to unlock and reset passwords
Proficient knowledge and understanding of Service Desk software and hardware technologies
Benefits
Full benefits package
Company
CALIBRE Systems, Inc.
CALIBRE Systems, Inc. (CALIBRE) is an employee-owned mission-focused solutions and digital transformation company supporting government and industry.
Founded in 1989
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1997-10-07Acquired
Leadership Team
Joseph Martore
CEO and President
Barbara Richitt
SVP Contracts and Procurement
Recent News
streetwisereports.com
2025-06-25
2025-04-06
Daring Fireball
2025-04-03
Company data provided by crunchbase