Anchor General Insurance Agency · 18 hours ago
Claims Liability Examiner
San Diego, CA
Full-time
Onsite
Entry, Mid Level
$25/hr - $35/hr
2+ years expAnchor General Insurance Agency is seeking a Claims Liability Examiner to investigate, evaluate, negotiate, and settle auto claims. The role involves determining liability and coverage while ensuring compliance with company and Department of Insurance standards, and effectively communicating with all parties involved in the claims process.
Financial Services
Responsibilities
Empathize and assist those who have been involved in an auto accident
Evaluate losses utilizing critical thinking and solid judgment to solve problems, make decisions, and resolve complex issues
Conduct prompt, thorough, and fair investigations by obtaining relevant facts to determine coverage, origin, and extent of loss
Monitor costs to ensure they are reasonable and customary
Keep the insured and others informed about the claim status with timely and accurate written/verbal communications to resolve claims efficiently and effectively
Confirm or deny coverage of the claim based on the facts and the policy terms and conditions
Negotiate the settlement of claims, based on experience, under varying levels of oversight from supervisor and management, according to authority levels and file complexity. Maintain a diary system for file review and document files to reflect the status of work being performed on the file
Document and communicate all claims activities timely and effectively, and in a manner that supports the outcome of the claims file
Answer phone calls and respond to emails and voicemails in a timely manner
Other duties as assigned
Qualification
Required
A disciplined approach to all job-related activities
A solid foundation of personal organization
Sound decision making
Analytical skills
Customer service skills
A clear understanding of team commitment
Ability to communicate in a clear manner
Excellent interpersonal skills
Confidence in decision-making ability
Exercise sound financial judgment and discretion in handling insurance claims
Knowledge of automobile claims: coverage evaluation, claims investigation, loss assessment, evaluation, reserves, insurance regulations, negotiation and settlement
Knowledge of investigation management including but not limited to taking and using recorded statements, determining coverage and application of coverage to claims, negotiation, and resolution of claims
Knowledge of California specific adjusting including California insurance claims regulatory compliance, relevant case law and California claims legal framework
Self-directed individual who works well with minimal supervision
Strong analytical skills necessary to make decisions, resolve issues inherent in handling claims effectively by dealing with situations at various levels of intensity and reach a resolution
Ability to interpret insurance policies and various contracts, perform analytical research, and make sound decisions using good judgment
Ability to effectively operate a computer and have working knowledge of MS Office applications
Ability to multitask
Ability to adapt quickly in a fast-paced environment and strong attention to detail
An effective listener with the ability to manage, analyze, and execute directions
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of co-workers, supervisors, managers, internal customers, external customers, vendors, and other insurance professionals
Able to meet minimum efficiency standards for customary business applications such as Word, Excel, Google Sheets, and Teams
Preferred
2 or more years of experience in automobile claims handling
College degree
Arizona, Texas, Washington, and Oregon claim knowledge a plus
A Texas All Claims Insurance License may be required, depending on company forecasts
Company
Anchor General Insurance Agency
Anchor General Insurance Agency is an insurance company specializing in automobile insurance products and services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase