Travelers · 1 day ago
Auto Dispatch Coordinator
CO - Centennial
Full-time
Hybrid
Entry Level
$39K/yr - $65K/yr
1+ years expTravelers is one of the best property casualty insurers in the industry, committed to taking care of customers and communities. The Auto Dispatch Coordinator role involves assigning Auto Physical Damage claims to appraisers, coordinating their activities, and ensuring prompt inspections while providing superior customer service.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Assign Auto Physical Damage claims (CL and PL) to appropriate field appraisers and
Independents including Mendota and Legacy St Paul claims
Proactively follow-up on pending appraisals for assignment, upload and/or status. Maintain
Contact with and track appraisers throughout the day. Coordinate activities i.e., scheduling
Alerting/assigning them to new assignments in a given territory etc. Balance daily workloads and
Shift resources as necessary to achieve optimal productivity
Manage assignments within dedicated territories, including Independent Appraisers (IA). Ensure
Compliance with claim strategies
Accurately input information into claim system
Consistently provide superior customer service to internal and external customers
Direct information in real-time to appropriate system or staff
Identify opportunities to remap/realign territories to be more effective and communicate proposal
To local leadership
Document changes to assignments in file notes
Perform other duties as assigned
Qualification
Required
High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree
Strong communications skills
Must have strong keyboard skills and PC experience in Windows environments, including Microsoft Word, Excel, e-mail, Web-enabled applications, and database software
Strong customer focus
Strong communication and telephone skills
Must be able to communicate both orally and in writing in a clear and concise manner
Demonstrated ability to establish and maintain cooperative and effective working relationships with those contacted in the course of work
Solid organizational skills, with the ability to prioritize, problem solve, manage multiple assignments and meet deadlines
Strong detail orientation
Ability to determine geographic locations, including map reading ability
Must be a self starter with ability to work well as part of a team and independently
Ability to negotiate and manage effectively with conflict
Flexibility and willingness to participate in a rotating shift to include day into early evening hours with some weekend hours
Demonstrated sense of urgency
Demonstrated ability to analyze situations accurately and adopt an effective course of action
Preferred
Associate's Degree or Bachelor's Degree with 2 years of work and/or customer service related experience
Some claim experience
Benefits
Health Insurance
Retirement
Paid Time Off
Wellness Program
Volunteer Encouragement
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase