Compucom · 2 hours ago
Field Tech II
Dothan, AL
Full-time
Onsite
Mid Level
$15.75/hr - $23.10/hr
3+ years expCompucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for various businesses. They are seeking a Field Technician to provide technical support for a national home improvement retail client, ensuring excellent customer service and efficient resolution of IT/Data problems.
Data CenterHardwareInformation TechnologyInfrastructureOutsourcingSecuritySoftware
Responsibilities
Provide on-site troubleshooting, repair, and preventative maintenance for automated machines and equipment in accordance with established procedures and guidelines
Diagnose electro-mechanical issues and perform corrective actions to restore equipment functionality
Adjust machine settings and configurations to meet operational specifications and service requirements
Read and interpret blueprints, schematics, and diagrams to properly position, secure, and service equipment
Utilize a variety of hand and power tools to complete service tasks safely and efficiently
Communicate clearly with customers, internal teams, and stakeholders regarding service activities and equipment status
Maintain accurate service documentation and adhere to quality and safety standards
Manage multiple service tasks simultaneously while maintaining attention to detail and service quality
Qualification
Required
Associate's degree (or equivalent experience) in Computer Science, Electronics, Mechanics, or a related field
3–5 years of experience in a related field service or technical support role
Strong electro-mechanical troubleshooting background
Experience working with a wide range of tools and diagnostic equipment
Working knowledge of electrical, mechanical, and control components of automation systems
Proficiency with Microsoft Office applications, including Outlook
Strong written and verbal communication skills with customers, team members, and leadership
Ability to work independently, prioritize tasks, and meet deadlines in a client-driven environment
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 12 days annually)
Paid time off (minimum of 10 days annually, which increases with seniority level)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom
CompuCom is a provider of information technology solutions for businesses.
5001-10000 employees
H1B Sponsorship
Compucom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-03Acquired
Leadership Team
Kevin Shank
Chief Executive Officer
S
Sy Inwentarz
Vice President, End User Computing Solutions
Recent News
2025-07-22
2025-04-23
Company data provided by crunchbase