Amazon · 2 hours ago
Customer Support Specialist, Luxury Stores Customer Service
United States
Full-time
Remote
Entry, Mid Level
$35K/yr - $35K/yr
2+ years expAmazon is continually growing its meaningful selection across a global portfolio of luxury fashion and beauty brands. As a Customer Support Specialist, you will be the voice of Amazon Luxury Stores, fielding real-time calls in a remote, call center environment from customers globally.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Act as a brand ambassador for Amazon Luxury Stores, providing world-class, high-touch service to all customers
Be the first point of contact to resolve customer issues across multiple channels in a timely manner, communicating through email, phone, and chat
Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat
Provide customers with critical service and product information, ensuring customer satisfaction
Demonstrate sound understanding and comprehensive knowledge of the Amazon Luxury Store’s full range of products and services
Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the service level agreement
Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices
Utilize a variety of software programs to resolve customer inquiries and identify and escalate system errors and other technical issues
Utilize a variety of software programs to resolve customer inquiries
Work with external shipping contractors to assist customers with both domestic and international issues
Qualification
Required
2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality
Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity
Be confident to make decisions with late returns, faulty goods and concessions if necessary
Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
This is a virtual role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables
Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
The ability to meet the Amazon Customer Contact Center Work from Home Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port – Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi)
Highly proficient with desktop applications such as MS Office and Internet browsers; Comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps
High school diploma or equivalent
2+ years of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Customer Service, Contact Center
Preferred
2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality
Benefits
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
Company data provided by crunchbase