Latitude Inc · 1 day ago
Senior Customer Service Representative
Owings Mills, MD
Full-time
Onsite
Mid, Senior Level
$50K/yr - $55K/yr
5+ years expLatitude Inc is seeking an experienced and motivated Senior Customer Service Representative to deliver exceptional service and mentor junior team members. The role involves serving as a primary point of contact for complex customer inquiries and helping to improve service processes.
Manufacturing
Responsibilities
Serve as a primary point of contact for complex customer inquiries, escalations, and complaints
Provide timely, accurate, and professional responses through phone, email, chat, and ticketing systems
Resolve advanced issues by investigating root causes and coordinating with internal departments
Monitor service quality and ensure adherence to company standards and policies
Document customer interactions and maintain accurate records in CRM systems
Support management with reporting, quality assurance, and performance tracking
Represent the company professionally and promote a positive customer experience
Qualification
Required
5+ years of customer support experience
Strong problem-solving skills
Leadership ability
Commitment to customer satisfaction
Company
Latitude Inc
Company Summary Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase