Veriff · 3 hours ago
Area Lead in Quality Operations
United States
Full-time
Remote
Senior LevelVeriff is a preferred identity verification platform partner for innovative growth-driven organizations. The Area Lead for Quality Operations will own the quality strategy and governance for their area, ensuring strong quality outcomes and effective collaboration within the team.
Artificial Intelligence (AI)Cyber SecurityFraud DetectionIdentity ManagementInformation Technology
Responsibilities
Building and evolving quality operations that supports accurate, reliable, and scalable identity verification
Guiding quality strategy and governance across products and operations by providing data-driven insight and recommendations
Translating quality needs into clear priorities, decisions, and requirements
Working closely with Product, Go To Market, Operations, and other stakeholders to manage quality impact and risk
Using data and quality insights to identify trends, reduce risk, and drive continuous improvement
Ensuring processes and tooling keep pace with growing complexity and scale
Communicating clearly with senior stakeholders and partners, managing expectations and aligning on priorities
Leading and supporting a quality operations team to deliver strong outcomes and sustainable performance
Qualification
Required
Experience leading quality operations, quality assurance, or quality control in a scaled, complex operational environment
Strong understanding of quality metrics, SLAs, KPIs, and risk management, with experience using data to drive decisions
A technical and product-oriented mindset, with the ability to work closely with Product and Engineering partners
Experience using data to support customer-facing discussions, clearly explaining quality standards, limitations, and trade-offs in a way that builds trust and alignment
Confidence working with senior stakeholders, including negotiating priorities, managing expectations, and balancing competing priorities
Strong communication skills, with the ability to turn complex quality topics into clear, actionable insights for different audiences
Comfortable operating in environments with evolving complexity, ambiguity, and scale
Curious, empathetic, responsible, and creative
Motivated by finding solutions - when you understand the 'why,' you will figure out the 'how.'
Fluent in English
Preferred
Knowledgeable about the Verification product and Verification processes
Benefits
Flexibility to work from home
Stock options that ensure your share in our success
Extra recharge days on top of your annual vacation
Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally
Learning and Development & Health and Sports budget that you are free to tailor to your own needs
Company
Veriff
Veriff is an identity verification company that protects businesses and customers from online identity fraud.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$192.32MKey Investors
Alkeon Capital,Tiger Global ManagementAccel,IVPNordicNinja VC
2022-01-26Series C· $100M
2021-04-12Series B· $69M
2020-07-01Convertible Note· $15.5M
Leadership Team
Kaarel Kotkas
Founder & CEO
Tiit Paananen
VP, Engineering
Recent News
BiometricUpdate.com
2025-12-12
GlobeNewswire
2025-12-10
Company data provided by crunchbase