Boeing Intelligence & Analytics · 4 hours ago
System Engineer
Reston, VA
Full-time
Onsite
Mid, Senior Level
$155K/yr - $189K/yr
9+ years expBoeing Intelligence & Analytics is a subsidiary of The Boeing Company that supports global missions by delivering intelligence, analytics, and cyber solutions. The Systems Engineer role involves providing help desk support, training users, testing upgrades, and engaging with the user community on various platforms.
Defense & Space
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Don Caluya
Responsibilities
Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours
Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel
Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings
Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation
Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements
Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets
Maintain and update training materials, feature documentation, and release communications
Track and report community support metrics, help desk activity, and weekly/recurring program reports
Qualification
Required
9 Years of experience in Systems or IT related roles or a highly related field of work with similar scope and responsibilities
Active TS/SCI with CI Polygraph
Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours
Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel
Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings
Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation
Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements
Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets
Maintain and update training materials, feature documentation, and release communications
Track and report community support metrics, help desk activity, and weekly/recurring program reports
Preferred
Strong oral and written communication skills, including experience briefing and training diverse audiences
Self-starter and motivated learner with the ability to quickly learn new platforms, tools, and technologies
Knowledge of community management concepts and best practices
Familiarity with the Intelligence Community mission, intelligence cycle, or similar enterprise collaboration environments
Ability to troubleshoot issues, coordinate with stakeholders, and 'firefight' service or platform problems
Experience engaging users in online collaboration platforms and moderating forums or communities
Proficiency with Microsoft Office tools
Basic, working knowledge (or ability to learn) HTML, CSS, and JavaScript to support simple page design and user assistance
Company
Boeing Intelligence & Analytics
Boeing Intelligence & Analytics (BI&A) serves the Intelligence Community with innovation and vision through advanced analytics and intelligence solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Roxanne Wood
President and CEO at Boeing Intelligence & Analytics
Steven Cogdell
Chief Operating Officer
Recent News
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