JPMorganChase · 21 hours ago
Client Service Analyst, Ask JPMC Help Bar
Wilmington, DE
Full-time
Onsite
Entry Level
1+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. The Client Service Analyst role focuses on supporting customers throughout their journeys, driving product adoption, and facilitating employee onboarding through collaboration with various teams.
Asset ManagementBankingFinancial Services
Responsibilities
Provides in person assistance such as addressing inquiries, troubleshooting challenges, as well as gathering feedback and insights that will be relevant to the product and servicing teams
Drives product adoption through training and awareness initiatives
Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
Proactively gets involved with location-specific events and priorities to support employees
Qualification
Required
1+ years of experience or equivalent expertise in customer success or a relevant domain area
Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
Proficient in using virtual communication tools and technology platforms
Strong problem-solving skills and the ability to think on your feet
Ability to work independently and as part of a team
High level of professionalism and attention to detail
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase