White Stuff · 3 hours ago
Customer Host (8HRS - 6 Month FTC)
Falmouth, IN
Contract
Onsite
New Grad, Entry LevelWhite Stuff is a retail company established in 1985, known for its distinctive clothing and accessories. They are seeking a Customer Host to deliver an exceptional customer experience and maintain high visual standards in the store.
FashionLifestyleTextiles
Responsibilities
Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey
Holding an understanding of shop KPIs and working to continuously improve them
Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders
Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations
Using knowledge of promotions or discounts available to inform our customers and increase sales
Assisting in events including Customer Event and preview evenings
Maintaining high visual standards instore
Supporting with floor moves, mannequin and window displays, and replenishment
Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions
Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
Supporting in stock management processes such as stocktakes
Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions
Being a team player and playing an active role in team briefs
Understanding and complying with the Health & Safety and emergency procedures in store
Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors
Efficient and accurately fulfilling ship from store and Click + Collect processes
Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions
Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team
Qualification
Required
Passionate about Retail and Fashion
Determination to go the extra mile and provide the best customer experience
Ability to thrive in a team environment
Inspire others with passion and support
Understanding of shop KPIs and working to continuously improve them
Promoting multichannel shopping using mobile point of sale system (mPOS)
Engaging customers with the brand by signing them up to email newsletters
Using knowledge of promotions or discounts to inform customers and increase sales
Maintaining high visual standards instore
Supporting with floor moves, mannequin and window displays, and replenishment
Understanding the features of product ranges and explaining these to customers
Processing deliveries efficiently and ensuring products are replenished
Supporting in stock management processes such as stocktakes
Using company resources to engage with customers and ensure compliance
Being a team player and playing an active role in team briefs
Understanding and complying with Health & Safety and emergency procedures
Having a professional approach to internal customers and visitors
Efficiently fulfilling ship from store and Click + Collect processes
Holding awareness of charity partner and supporting events or charity promotions
Understanding approach to ethical sourcing and environmental impact
Benefits
Quarterly bonus opportunity
Up to 25 days holiday per annum plus bank holidays
2 days paid (as per your contracted hours) per year to volunteer in the local community
50% product discount
Annual uniform allowance
BUPA Dental Insurance
Healthcare cash plan and Life Assurance
Interest free season ticket loan
Pension Contribution
Company
White Stuff
White Stuff is a fashion and lifestyle brand that offers women’s, men’s and children’s clothing, beautiful accessories and home ware.
Founded in 1985
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-25Acquired
Leadership Team
S
Sean Thomas
Founder
Recent News
2025-10-07
2025-07-29
2025-06-09
Company data provided by crunchbase