Thorlabs · 11 hours ago
Field Service Engineer I
Sterling, VA
Full-time
Onsite
New Grad, Entry Level
$71K/yr - $94K/yr
0+ years expThorlabs is committed to advancing photonics technologies and seeks a Life Science Field Service Engineer responsible for installing, servicing, and supporting imaging systems. The role involves developing programs for after sales installation and preventive maintenance while ensuring high-quality service to customers.
Health CareManufacturing
Responsibilities
Install new systems
Perform warranty related service at customer sites
Improve internal and external service reporting
Execute Preventive Maintenance program for existing customers
Promote service contracts for customers
Document field service activities
Improve customer response time
Assist system installation and evaluation for tradeshows
Qualification
Required
Entry level to 4 years hands-on experience aligning, maintaining and servicing optical equipment including lasers and microscopes
Prior field service experience
Direct customer relationship experience
BS in Engineering Technology, EE, Biomedical Science, Physics or equivalent. Technical school/military experience considered
Proficient in Windows based PC machine use, especially MS Office and other communication tools
Ability to work independently, and ability to work in a team environment and comply with high quality standards as well
Strong communication and facilitation skills
Strong business acumen
Understanding of customer/marketplace and drivers that influence customer behavior
Strong problem solving/analysis skills related to field service
Must be willing to travel 75% of the time
Benefits
Medical, dental and vision insurance
Company paid life insurance
A generous PTO package
A 401(k) plan
Tuition reimbursement
Company
Thorlabs
Thorlabs is a privately held optical equipment company.
1001-5000 employees
H1B Sponsorship
Thorlabs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (8)
2023 (2)
2022 (8)
2021 (6)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Peter Heim
Chief Technology Officer & General Manager
Larry Wineberg
CFO
Recent News
2026-01-15
2026-01-14
2025-12-10
Company data provided by crunchbase