Nabla · 1 hour ago
Mid-Market Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years expNabla is a company dedicated to enhancing the practice of medicine through AI technology. They are seeking a Mid-Market Customer Success Manager to manage relationships with enterprise customers, drive product adoption, and ensure customer satisfaction and growth.
Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareMachine Learning
Responsibilities
Customer Relationship Management: Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders, turning pilots into success studies, and developing champions of Nabla’s product
Provider Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product
Performance Tracking: Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders
Customer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customers
Feedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap
Qualification
Required
5+ years of experience in customer success, account management, or a related role in B2B SaaS healthcare technology
Strong experience in and understanding of the healthcare industry and the needs of clinicians
Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders
Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions
Ability to quickly learn and understand complex technical products and explain them to non-technical users
Experience with EHR integration is a plus
Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively
Benefits
Competitive salary and stock options
100% individual coverage for Medical, Dental, and Vision insurance
Unlimited paid time off and 11 national holidays
Unlimited sick leave
Paid leave for new parents
$1,500 to purchase home office equipment
Ownership of your time and schedule
Company
Nabla
Nabla is a healthcare tech company providing AI tools that generate real-time clinical notes to support clinicians.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$114.6MKey Investors
HV CapitalCathay Innovation
2025-06-17Series C· $70M
2024-01-05Series B· $24M
2021-04-09Series A· $20.6M
Leadership Team
Alexandre Lebrun
Cofounder & CEO
Martin Raison
Cofounder & CTO
Recent News
2026-01-16
The French Tech Journal
2025-12-25
2025-12-22
Company data provided by crunchbase