White Stuff · 1 day ago
Customer Host Supervisor (16HRS)
Falmouth, IN
Part-time
Onsite
Mid LevelWhite Stuff is a retail company established in 1985, known for selling women’s and men’s clothing along with accessories and homeware. The Customer Host Supervisor will support the team in delivering exceptional customer experiences while maintaining shop standards and managing team performance.
FashionLifestyleTextiles
Responsibilities
Leading by example and coaching the team to ensure that the shop delivers excellent customer service in line with our A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey
Promoting and compiling customer information, in line with data protection regulations, when completing customer purchases and driving our email conversion and sign ups
Introducing customers to, and championing within the team, multichannel shopping through endless aisle orders
Maintaining high visual standards instore
Supporting with floor moves, mannequin and window displays, and replenishment
Understanding the features (fits, style, fabrics) of our product ranges, promoting these within the team, and explaining these to our customers
Making commercial decisions and being proactive with stock, promotions, and opportunities to drive sales
Supporting the coordination of promotions, incentives and key trading weeks including Customer Event, seasonal set up, sale launch and promotions
Holding a good understanding of and ability to communicate to the team the shop’s Key Performance Indicators (KPI)
Being a team player and leading team briefs in management absence to ensure the team are set up with the information and motivate to achieve targets
Holding a good understanding of KPIs and communicating to the team. Striving to continuously improve team performance
Organising and supporting the running of the shop through staff management processes such as Rotageek
Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions
Assisting management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results
Supporting with motivating and rewarding the team through praise and recognition
Living our Brand Values and championing these within the team
Delegating tasks to the team appropriately to ensure the day to day running of the shop
Identifying priorities and planning accordingly to ensure time is productively spent and the balance of tasking versus customer service is met
Seeking out opportunities to train and develop the team
Assisting management with the communication and completion of wellbeing initiatives and escalating people queries to relevant management and People teams
Cascading People Team communications such as Retail Family Gathering to the team
Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
Assisting in supervision of stock takes and audits to ensure accurate reconciliation
Supporting with compliance and day to day transactional running of the shop, including necessary paperwork, cashing up and having good operational knowledge of in store systems and processes
Show good understanding of policies and procedures
Escalating operational issues and risks to relevant function
Understanding the Health & Safety and emergency procedures in store and leading and holding responsibility for these during management absence
Supporting visits from internal stakeholders with a professional approach
Holding responsibility for efficient and accurate ship from store and Click + Collect processes
Assisting with stocktake and audits to ensure accurate reconciliation
Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions
Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team
Qualification
Required
Passionate about Retail and Fashion
Determination to grow and succeed
Ability to thrive in a team environment
Ability to inspire others with passion and expertise
Experience in delivering excellent customer service
Understanding of data protection regulations
Ability to maintain high visual standards instore
Experience with commercial decision making
Ability to communicate shop's Key Performance Indicators (KPI)
Experience in staff management processes
Ability to create a positive atmosphere focused on sales and customer experience
Experience in motivating and rewarding team members
Ability to delegate tasks appropriately
Experience in training and developing team members
Operational knowledge of in store systems and processes
Understanding of Health & Safety and emergency procedures
Ability to support charity events and promotions
Understanding of ethical sourcing and environmental impact
Benefits
Quarterly bonus opportunity
Up to 25 days holiday per annum plus bank holidays
2 days paid (as per your contracted hours) per year to volunteer in the local community
50% product discount
Annual uniform allowance
BUPA Dental Insurance
Healthcare cash plan and Life Assurance
Interest free season ticket loan
Pension Contribution
Company
White Stuff
White Stuff is a fashion and lifestyle brand that offers women’s, men’s and children’s clothing, beautiful accessories and home ware.
Founded in 1985
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-10-25Acquired
Leadership Team
S
Sean Thomas
Founder
Recent News
2025-10-07
2025-07-29
2025-06-09
Company data provided by crunchbase