JPMorganChase · 21 hours ago
Technology Support I - Transmissions Analyst, Bilingual Spanish/Portuguese
Tampa, FL
Full-time
Hybrid
Entry Level
1+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions. The Technology Support I team member will ensure operational stability and performance of production application flows while providing 24/7 support to clients using digital solutions.
Asset ManagementBankingFinancial Services
Responsibilities
Own/Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries
Actively reach out to clients and internal partners to address processing errors or in support of platform changes
Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
Assist in the improvement of operational stability and availability through participation in problem management
Assist in monitoring production environments for anomalies and address issues using standard observability tools
Identify and document basic issues and potential solutions for business and technology stakeholders
Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
Qualification
Required
1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
Flexibility to work in a 24/7 hybrid work environment, across various shifts starting from 7 am - 12 pm, Monday through Friday
1+ years of Customer Service experience
Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
Proven written and oral communication skills with an ability to communicate and interact with various levels and translate complex requirements into simple guidance
Preferred
Bilingual - fluency in either Spanish/English or Portuguese English
1+ years of technical support experience
Exposure to one or more general-purpose programming languages or automation scripting
Exposure to Information Technology Infrastructure Library (ITIL) framework
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-23
2026-01-22
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