Insight Communications · 2 months ago
ServiceNow ITOM Engineer
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expInsight Communications is at the forefront of Service-Centric IT, helping clients align core competencies of process, organization, information, and technology. They are seeking a highly skilled ServiceNow ITOM Engineer to provide CMDB and Service Mapping modeling and advisory services for clients, requiring expertise in IT Service Management processes and solutions.
TelecommunicationsVideoWeb Hosting
Responsibilities
Provide CMDB and Service Mapping modeling and advisory for clients
Model network, storage, and other infrastructure within the CMDB
Assess current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans
Oversee team members in configuration and development with ServiceNow CMDB and Service Mapping
Qualification
Required
ServiceNow Mainline Certifications in Event Management, Discovery, Service Mapping
Expertise in at least three full lifecycle ServiceNow implementations
3+ years of experience with ServiceNow with a strong focus on the Event management and monitoring and integrations
Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises
Deep experience modeling network, storage and compute infrastructure
Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services
5+ years of experience developing and implementing ITSM/ITIL® and CMDB processes and solutions
8+ years of professional services/consulting experience
3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor's tool products
Demonstrable experience with ServiceNow JavaScript and glide queries
Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience
Preferred
ServiceNow Certified System Administrator Certification (CSA)
CIS Event Management
Micro certification Health log analytics
ServiceNow AIOPS certification
Web Development experience a significant plus
Javascripting experience
ITIL®v3 Expert designation
Benefits
Medical
Dental
Vision
Flexible Spending Accounts
Short Term Disability
Long Term Disability
Life Insurance and AD&D
Option to purchase additional Life Insurance and AD&D
Paid Time Off
Personal Leave
Holidays
401(k) plan with company match
Work/life balance
Company
Insight Communications
Insight Communications is a cable operator that specializes in cable offerings, Internet, and video services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-08-15Acquired
2010-04-02Private Equity
1999-07-21IPO
Company data provided by crunchbase