WebPros · 6 hours ago
Application Support Engineer at Comet Backup (Brazil/Argentina)
United States
Full-time
Remote
New Grad, Entry Level
$20K/yr - $24K/yrWebPros is committed to empowering businesses worldwide through cutting-edge solutions in web hosting and online marketing. They are seeking an Application Support Engineer to provide high-quality technical support to customers globally, collaborating with teams to improve products and customer satisfaction.
Ad ServerManagement Information SystemsSaaSSoftwareWeb Hosting
Responsibilities
Get basic knowledge about the product, its business logic and technical stack
Working on the tickets in close collaboration with teammates
Work independently on customer issues, and report bugs to RnD
After 180 days, you have become an invaluable member of support team, interacting with other department to work on product improvement and customer satisfaction
Qualification
Required
Have good experience in Windows and Linux administration
Have experience on administering or at least usage of Virtualization environment
Experience on usage of API requests and understanding the logic it works
Network management, ability to setup and troubleshoot
Firewall setup and understanding how works
Experience with Cloud Environment
Experience in Technical Support or Customer service, good soft skills in communication in English
Benefits
Competitive salary
Remote-first flexibility: Work from anywhere
Development Budget: Annual personal growth allowance.
Learning Support: Udemy subscription & peer learning.
Paid Time Off: 20 days of annual leave.
Team Culture: Regular team and on-site company events.
Company
WebPros
WebPros is the world’s leading provider of mission-critical automation, operations and engagement software.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-12-12Acquired
Leadership Team
Christian Koch
Chief Executive Officer
J
Jesse Asklund
Chief Product Officer
Recent News
2025-07-22
Company data provided by crunchbase