Smarter Technologies · 7 hours ago
Patient Access Coordinator
United States
Full-time
Remote
Entry Level
$16/hr - $16/hr
2+ years expSmarter Technologies is seeking a Patient Access Coordinator to join their Patient Access Engagement Division, which is known for its supportive work environment and opportunities for growth. The role involves handling a high volume of inbound calls to schedule patient appointments and provide support, while collaborating with health organizations and clinics.
Artificial Intelligence (AI)Health CareSoftware
Responsibilities
Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls)
Schedule appointments for multiple clinical sites according to client-specific protocols
Gather & input patient demographic and insurance information into the practice management system
Report complex clinical issues to the appropriate supervisor/client partner
Document call activity, outcomes, and other notes as needed in the client system
Work collaboratively with colleagues to meet the goals and objectives of the department
Assist callers and navigate them to the appropriate resources
Must meet attendance and performance standards
Qualification
Required
Customer/patient service skills
Experience handling a high volume of inbound calls
Excellent communication skills over the phone
Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
Preferred
1+ Year(s) of experience with HIPAA and patient privacy requirements
2+ Years of experience with medical terminology, EHR systems, and insurance processes
2+ Years of experience in healthcare customer service or clinical support environments
2+ Years of experience working in a call center
EPIC System
Ability to multi-task in a fast-paced environment with a high degree of attention to detail
Benefits
14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
Paid Federal Holidays
NEW Employee Bonus ($500*)
Bonus Program (up to $400/month)
Life Insurance and Long term disability insurance are provided at no cost
A few different Health Insurance plan options
401k plan matching (5%)
Company
Smarter Technologies
Smarter Technologies is a healthcare technology company that provides AI-driven revenue cycle management platforms for hospitals.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Hallock
Chief Marketing & Communications Officer
Company data provided by crunchbase