Associate Customer Service Representative jobs in United States
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Highmark Health · 2 days ago

Associate Customer Service Representative

positionMO, Working at Home - Montana
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$19.01/hr - $24.19/hr
date0+ years exp

Highmark Health is seeking an Associate Customer Service Representative to handle customer inquiries through various communication channels. The role involves resolving complaints, maintaining accurate records, and ensuring service quality standards are met.

Health CareHospital
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H1B Sponsor Likelynote

Responsibilities

Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
Meet all production, quality, and adherence standards. Attends all required training classes
Elevate issues to next level of supervision, as appropriate
Maintain accurate records, including timekeeping records
Other duties as assigned or requested

Qualification

Customer service principlesMultitasking abilityCommunication skillsCall-center experienceComposure under stressProfessionalismComplex information simplification

Required

High School Diploma or GED
6 months of Customer Service in a customer facing role
Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
Ability to take direction and to navigate through multiple systems simultaneously
Ability to maintain composure under stressful and fast-paced conditions
Strong written and verbal communication skills
Ability to communicate complex information in a simple, customer facing way

Preferred

Customer Service in a call-center environment
Customer Service in a Healthcare related call-center environment strongly preferred

Company

Highmark Health

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Highmark Health is an integrated health care delivery and financing network.
dateFounded in 1848
location
Pittsburgh, Pennsylvania, USA
people-size10001+ employees
web-link
https://www.highmarkhealth.org/hmk

H1B Sponsorship

Highmark Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (34)
2023 (55)
2022 (75)
2021 (54)
2020 (58)

Funding

Current Stage
Late Stage
Total Funding
$6.75M
Key Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M

Leadership Team

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David Holmberg
President and Chief Executive Officer
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Karen Hanlon
Executive Vice President, Chief Operating Officer
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Recent News

Seattle TechFlash
Highmark Health's newly promoted president talks about navigating change (Newly Minted)
2025-12-29
PR Newswire
AHN, Highmark Health Aim to Bridge Language Gaps in Health Care with New 'I Speak' Card Program
2025-12-22
PR Newswire
Highmark Health Reports $24.6 Billion in Revenue, $69 Million Net Loss for the Nine Months ended Sept. 30, 2025; Maintains Growth Posture Amid Continuing Industry Challenges
2025-12-15
Company data provided by crunchbase