AXA · 13 hours ago
Direct Bill Manager, US Credit Control
Exton, PA
Full-time
Hybrid
Mid, Senior Level
$104K/yr - $182K/yrAXA XL is a leading provider of property and casualty insurance, known for solving complex risks. The Direct Bill Manager role involves overseeing collections and cash operations teams, ensuring compliance with standard operating procedures, and improving processes through collaboration with internal and external partners.
BankingFinanceFinancial ServicesInformation TechnologyInsuranceInsurTech
Responsibilities
Monitor the direct billing cycle starting at the collections phase until cash application completion and where needed engage with Underwriting Operations
Manage, monitor and guide the direct bill team on collections of unpaid receivables to ensure adherence to collection guidelines, credit terms and designated installment plans for policy holders
Support Cash Processing team to safeguard that payment instructions, write off’s and disbursements are completed in accordance with key controls and service level agreements
Track outstanding balances, examine incoming inquiries, and implement strategies to minimize outstanding debt
Ensure compliance with all relevant standard operating procedure, key controls and key performance indicators
Prepare and analyze reporting to identify trends, track key performance indicators and identify areas for improvement
Effectively communicate with policyholders, brokers/agents and internal teams to resolve issues and address inquiries
Collaborate with cross-functional teams to address billing-related, collections, and cash application to improve customer satisfaction
Supervise and support staff, providing guidance, training and performance feedback
Qualification
Required
Bachelors degree or higher in finance, accounting or a related field
Moderate years of leadership & management experience
Moderate years of billing and collections experience
Subject matter expert in direct bill insurance is required
Excellent knowledge of carrier direct bill platforms (Guidewire preferable) and Accounts Receivable reconciliation
Excellent critical thinking and organizational skills
Experience in process improvement with the ability to streamline workflows for greater efficiency and accuracy
Effective communication and people skills
Analytical Thinking – Ability to Identify issues in payment processing and develop solutions
Relationship Management – Skilled at managing carrier and client relationships for optimal outcomes
Preferred
Previous work experience in a financial or insurance environment is preferred
Internal candidates should have WINS and/or Guidewire systems experience
Knowledge &/or Experience in Guidewire platform is a plus
Benefits
Competitive retirement savings plan
Health and wellness programs
Wide range of learning opportunities
Company
AXA
As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.
Founded in 1816
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.99B2025-10-14Post Ipo Debt· $1.74B
2025-05-28Post Ipo Debt· $2.25B
1999-04-01IPO
Leadership Team
Patrick Cohen
CEO AXA France
Seiji Yasubuchi
Representative Director, President & Chief Executive Officer
Recent News
2025-11-25
The Guardian Nigeria News - Nigeria and World News
2025-11-05
AXA Investment Managers SA
2025-11-03
Company data provided by crunchbase