Southwest Airlines · 1 day ago
Supervisor Cargo Customer Service - PHX
AZ-Phoenix
Full-time
Onsite
Entry, Mid Level
$34.94/hr - $36.39/hr
2+ years expSouthwest Airlines is committed to providing a stable work environment and is seeking a Supervisor Cargo Customer Service to lead a team that ensures cargo is handled efficiently and safely. The role involves training Freight Agents, coordinating with various departments, and maintaining on-time performance for cargo operations.
Public Transportation
No H1B
U.S. Citizen Only
Responsibilities
Provides special care, attention, and assistance to internal and external SWA Customer’s as needed
Assists in training and mentoring Freight Agents to ensure awareness of appropriate regulations, procedures, and Company policies
Evaluates the work performance of Freight Agents to ensure that their work performance, attendance, and appearance meet Company and federal requirements
Sets clear expectations on daily assignments and procedures or process changes to Employees
Recognizes Team member achievements and ensure appropriate and effective coaching and/or accountability is delivered to address performance shortcomings
Actively coordinates with all departments to maintain the station's on-time performance
Partners closely with fellow Supervisors and Leadership to achieve Station objectives
Ensures all Freight Agents are properly assigned and utilized
Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
Proactively reallocates Employees as needed and assigns rest and meal breaks as required
Checks on supplies and equipment to determine that freight facility needs are met
Works in air freight facilities and may be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
Checks cargo information for each flight Handles cash, checks, credit cards, and coupons as forms of payment for shipments
Computes charges, makes change and balances daily transactions
Monitors, receives, and sends station AMS traffic pertaining to the stations operations and disseminates the information as needed
Ensures Federally Mandated screening of all cargo shipments is handled according to the Southwest Airlines and TSA approved security program
May perform SIDA signatory responsibilities as assigned
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Qualification
Required
Must be a U.S. citizen
Must be able to obtain a SIDA badge and meet all local airport requirements
Must possess a valid U.S. driver's license
Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
Must be able to work in cramped or high places
Must be able to carry heavy items up and down jetway stairs
Must be able to distinguish each color displayed on every type of screening equipment
Must be able to hear and respond to the spoken voice and to audible alarms generated by screening equipment
Must maintain the ability to wear prescribed uniforms
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be able to comply with Company attendance standards as described in established guidelines
Must be at least 20 years of age
Must be able to work various shifts including nights, weekends, holidays, and overtime and some travel may be required for training
Required: High School Diploma or GED
Preferred
Knowledge of Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred
Preferred: College coursework or degree
Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
Benefits
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents
Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
Company
Southwest Airlines
Southwest Airlines (NYSE: LUV) continues to differentiate itself from other carriers with exemplary Customer Service delivered .
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
Elliott Management Corp.
2025-10-27Post Ipo Debt· $1.5B
2024-10-04Post Ipo Equity· $107M
2024-06-10Post Ipo Equity· $1.9B
Leadership Team
Robert E. Jordan
President, Chief Executive Officer, & Vice Chairman of the Board of Directors
Brendan Conlon
Vice President Crew Scheduling
Recent News
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2026-02-04
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2026-02-03
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