BillingPlatform · 5 hours ago
Implementation Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expBillingPlatform is an industry-leading, fast-growing SaaS company focused on revenue lifecycle management. The Implementation Manager will lead customer-facing implementation projects, ensuring successful delivery and long-term customer value through effective coordination with various teams and stakeholders.
BillingEnterprise SoftwareFinTechSaaSSoftware
Hiring Manager
Tatyana Muktepavela
Responsibilities
Own the end-to-end delivery of billing platform implementations from post-sales handover through go-live and early stabilization
Serve as the primary point of contact for delivery, coordinating closely with customer stakeholders and internal teams throughout the implementation lifecycle
Plan and manage multiple concurrent implementation projects, ensuring agreed scope, timelines, and delivery outcomes are met
Lead project kickoffs, define delivery plans, track milestones, and provide regular status updates to customers and internal stakeholders
Coordinate cross-functional teams such as solution consultants, product specialists, and customer success to ensure smooth execution
Provide day-to-day guidance and delivery oversight to a small implementation team
Identify delivery risks, dependencies, and issues early, and drive mitigation plans or escalate when necessary
Manage change requests and delivery expectations in line with contractual commitments and project objectives
Build strong working relationships with customer stakeholders, including senior sponsors, to ensure alignment and confidence throughout the engagement
Support release readiness, go-live planning, and transition to customer success or support teams
Track delivery effort and progress to ensure projects remain predictable and well-managed
Contribute to continuous improvement of delivery processes, templates, and best practices based on implementation learnings
Collaborate with other departments like Customer Success, Sales, and Pre-Sales teams as needed to support implementation scoping and smooth customer handovers
Qualification
Required
Bachelor's degree and 4–6 years of experience in SaaS implementations, preferably in billing, quote-to-cash, or ERP/finance ecosystems
Demonstrated experience leading large-scale enterprise teams, including those involving system integrators or partner-led delivery
Familiarity with both waterfall and agile methodologies, with strong skills in modern project management tools (e.g., Jira, Smartsheet, MS Project)
Strong understanding of billing, invoicing, collections, and revenue recognition processes
Exceptional communication skills with the ability to influence executive stakeholders and drive alignment across cross-functional teams
Strong negotiation and conflict resolution skills, with the ability to manage competing priorities and drive decisions
Self-motivated, independent, and possessing the ability to learn quickly
Ability to travel up to 25%
Benefits
Medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and perks related to health and wellness provided by our medical carriers
Medical insurance coverage is effective on the first day of employment
401(k) match that is 100% immediately vested
Discretionary and charitable time off program
Home office setup allowance, if fully remote
Company
BillingPlatform
BillingPlatform provides a cloud-based platform that helps businesses manage and automate their billing processes.
201-500 employees
H1B Sponsorship
BillingPlatform has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2022 (3)
Funding
Current Stage
Growth StageTotal Funding
$104MKey Investors
FTV CapitalColumbia Capital
2024-01-24Private Equity· $90M
2019-12-18Series B· $10M
2017-08-29Series A· $4M
Leadership Team
Leonid Solomonik
CTO / CO-Founder
Nathan Shinn
CSO
Recent News
Payments Dive
2026-01-14
Best ERP Software, Vendors, News and Reviews
2025-12-20
Company data provided by crunchbase