Chewy · 1 day ago
Sr Operations Manager
Lewisberry, PA
Full-time
Onsite
Mid, Senior Level
4+ years expChewy is currently recruiting for a Senior Operations Manager for their fulfillment center. This role involves leading a team, improving operational procedures, and driving continuous improvement while maintaining a safe and efficient work environment.
E-CommercePetRetail
Responsibilities
Build strong teams while improving procedures, metrics and processes
Lead and manage a team of Operation Managers and Area Managers
Develop and coordinate operational procedures for impeccably implementing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
Develop and maintain a safe work environment
Responsible for achieving all operational goals
Drive tactical planning and forecasting
Leverage the Operations Managers and Area Managers by sourcing and guiding ideas, and rolling them into the creation of improvement plans for the functional area
Mentor, train and develop Operation Managers for career progression and learning
Ability to develop and share standard methodologies across the shifts and network
Create a positive team-based atmosphere setting that encourages all employees in the Fulfillment Center to offer suggestions and inspire change within the facility, adapt to the continuously developing business, and stay focused on the customer experience
Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center
Use the site Warehouse Management System (WMS) to optimize impeccable order fulfillment and provide operational insights to improve WMS effectiveness
Qualification
Required
Bachelor's degree or equivalent
At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment or a similar role
Experience with building or improving inventory management, order management, and warehouse management systems and processes
Eagerness for working in a start-up environment with high level of ambiguity and change
Strong project management and continuous improvement skills
Data-centric mentality
Customer service obsession, with eagerness to surpass standards to satisfy customer needs
Effective communicator and leader for employees, subordinates, cross-functional teams and executive leadership
Validated ability to quickly adapt and drive the right results using data
The highest levels of integrity and ethics
Must be flexible to work weekends and/or night shift
Position may require travel
Walk up to 2 miles per shift
Rarely lift greater than 70 pounds using a team lift
Stand, push, pull, carry, squat, and kneel
Climb up and down stairs (where applicable)
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Satish Mehta
CTO
Michael Hyman
Vice President
Recent News
2026-02-05
The Motley Fool
2026-02-04
2026-02-02
Company data provided by crunchbase