Oberalp Group · 5 hours ago
Dealer Service Representative
Boulder, CO
Full-time
Hybrid
Entry, Mid Level
$20/hr - $24/hr
2+ years expOberalp Group is a management driven family business specializing in high quality technical mountaineering products. The Dealer Service Representative is responsible for providing superior dealer service to retailer partners, managing sales orders, shipments, and after-sales service, while addressing dealer inquiries and resolving issues in a timely manner.
ManufacturingRetailSporting GoodsSports
Responsibilities
Provide a high level of service to our dealers and sales representatives
Be the primary contact person for dealers – before and after sales – for any inquiries such as product availability, sales order and shipment status, returns, or other matters
Address and resolve any dealer questions or issues involving the correct people in the organization as needed
Enter sales orders and client data in the ERP system accurately and efficiently
Release orders to the warehouse for shipment in a timely manner
Coordinate with the warehouse regarding shipments and logistics
Coordinate with accounting and sales management for issues related to credit management
Process return requests accurately and on-time
Answer a high volume of phone calls and emails in a positive, professional, and timely manner
Answer questions about our products, brands, and company
Administer the warranty claims process for our dealers
Proactively resolve problems for dealers
Support our dealer service team with assorted tasks as requested
Participate in proactive sales efforts as directed
Attend and assist at tradeshows, sales meetings, sample sales, and other retail and consumer events as needed
Learn and present the Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products. In addition to on-the-job training, the employee is encouraged to use, enjoy, and better understand our products outside of work
Execute on a variety of projects, assignments, and tasks that may be assigned
Demonstrate proficiency with our computer systems and software
Qualification
Required
Provide a high level of service to our dealers and sales representatives
Be the primary contact person for dealers – before and after sales – for any inquiries such as product availability, sales order and shipment status, returns, or other matters
Address and resolve any dealer questions or issues involving the correct people in the organization as needed
Enter sales orders and client data in the ERP system accurately and efficiently
Release orders to the warehouse for shipment in a timely manner
Coordinate with the warehouse regarding shipments and logistics
Coordinate with accounting and sales management for issues related to credit management
Process return requests accurately and on-time
Answer a high volume of phone calls and emails in a positive, professional, and timely manner
Answer questions about our products, brands, and company
Administer the warranty claims process for our dealers
Proactively resolve problems for dealers
Support our dealer service team with assorted tasks as requested
Participate in proactive sales efforts as directed
Attend and assist at tradeshows, sales meetings, sample sales, and other retail and consumer events as needed
Learn and present the Dynafit, Salewa, Pomoca, Wild Country, and Evolv brands and products. In addition to on-the-job training, the employee is encouraged to use, enjoy, and better understand our products outside of work
Execute on a variety of projects, assignments, and tasks that may be assigned
Demonstrate proficiency with our computer systems and software
Excellent written and verbal communication skills and strong interpersonal skills. Outgoing, social personality
Strong organizational and computer skills (including Microsoft Office and general computer proficiency)
Ability to work in a team environment
Ability to work independently, take initiative, and make sound decisions
A passion for success, a positive and friendly attitude, and a strong work ethic
Preferred
Bachelor's degree preferred
ERP (Navision, BC14) and ZenDesk experience preferred
2 to 4 years of customer service and/or retail experience, preferably in the ski or outdoor industries
Love of the outdoors. A specific passion for mountain sports such as backcountry skiing, climbing/mountaineering, and/or trail running is a plus
Company
Oberalp Group
Oberalp Group manufactures, designs, sources, and sells sporting goods and related accessories like footwear, mountain sportswear, and more.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Google Patent
2025-04-04
Google Patent
2025-02-17
Company data provided by crunchbase