Doota Industrial America, LLC · 1 week ago
System Operations Engineer(GCS / PCS Operations & Maintenance)
Austin, TX
Full-time
Onsite
Mid, Senior Level
3+ years expDoota Industrial America, LLC is a forward-thinking company that values safety, professional growth, and collaboration. The System Operations Engineer role is responsible for daily monitoring and support of GCS, PCS, and related systems to ensure high availability, data integrity, and life-safety-critical reliability, while also managing tickets and system changes.
Environmental EngineeringLogisticsManufacturingSmart Building
Responsibilities
Daily Operations & Monitoring
Perform daily health checks and operational monitoring of:
GCS 1.0 / GCS 2.0
IEES / FMCS interfaces
IQMS infrastructure
IPCS monitoring and PCS drivers
Monitor system performance across Buffer, Web, Application, IO, and Database servers
Review logs, alarms, events, barcode history, and interface transmission status to detect abnormalities
Ensure uninterrupted data integrity and system availability (target uptime = 99.99%)
Alarm, Incident & Emergency Response (Life-Safety Critical)
Act as first-line responder for GCS / PCS alarms, communication failures, and abnormal system behavior
Perform rapid troubleshooting and recovery actions for:
Equipment communication errors
PCS driver failures
Interface disruptions (iEES, FMCS, Infra-EES)
Support emergency response activities during off-shift, night shift, and maintenance windows
Participate in incident investigations, including:
Root cause analysis (RCA)
8D report creation and follow-up
Countermeasure development and deployment
Ticket Management & Client Requests
Manage and respond to support tickets and VOCs involving:
Tag / parameter add, change, delete
Equipment add / change / removal
IO mapping updates
UI, buffer, AP, DB, barcode, and interface issues
Validate requests, define corrective actions, execute standard activities, and escalate non-standard items per governance
Maintain accurate documentation and activity records in designated management systems
PCS Driver & Control System Support
Perform daily inspections and maintenance of PCS drivers (~300+ assets)
Manage PCS driver configuration, firmware updates, IP and communication settings
Troubleshoot industrial communication protocols including:
RS232 / RS485 / Ethernet
Modbus, Omron, OPC
Coordinate with PCS, Network, and equipment teams to resolve persistent or systemic issues
Change Management & Release Support
Execute change point activities in compliance with governance-defined MOC procedures
Support pre- and post-change monitoring (Day 1 / Day 3 / Day 7 verification)
Prepare and review release documentation, checklists, and impact assessments
Validate system behavior following hardware, software, or infrastructure upgrades
Preventive Maintenance & Continuous Improvement
Proactively identify weak points, recurring issues, and performance degradation trends
Support system standardization initiatives (e.g., GCS 2.0 standard compliance)
Develop and update SOPs, operational runbooks, and standardized checklists
Implement automation and monitoring enhancements where applicable
Reporting, Governance & Coordination
Prepare and submit required reports, including:
Daily and weekly operational status reports
Off-shift support summaries
Changepoint summaries with evidence
KPI performance tracking
Participate in weekly operations meetings and quarterly business reviews
Coordinate closely with:
IT Strategy & Mobile / Information Management teams
Facilities Operations
Network, ECA, GCS, PCS, and equipment engineering teams
Escalate system risks, SLA impacts, and out-of-scope requests as required
Qualification
Required
Strong operational experience with monitoring and control systems
Hands-on Experience With Relational databases, with a strong emphasis on Oracle and/or MS SQL
Writing, analyzing, and troubleshooting SQL queries
Understanding database schemas, table relationships, and data flows
Investigating system issues through data analysis, queries, and historical records
Operational Experience In Linux-based environments (basic shell usage and log inspection)
Analyzing logs, alarms, trends, and system metrics to identify root causes
Supporting production systems where database integrity and availability are critical
Ability To Quickly understand existing database structures and system data models
Trace how data moves between systems, services, and monitoring components
Assess the operational impact of data anomalies, missing records, or performance degradation
Familiarity With Application-level Technologies Such As .NET, C#, Java, or similar languages (for reading logs or understanding system behavior)
Experience & Competency Requirements 3–10+ years of experience in operations, maintenance, or systems engineering within Semiconductor manufacturing, Industrial automation, Mission-critical or life-safety systems
Demonstrated ability to operate under defined SLAs and escalation models
Strong analytical, troubleshooting, and documentation skills
Ability to work independently while coordinating across multiple cross-functional teams
Clear communication skills for incident reporting, governance reviews, and client interaction
Preferred
Basic understanding of UI or scripting technologies (e.g., JavaScript) is a plus, but not required
Company
Doota Industrial America, LLC
Doota industrial America, LLC(hereinafter "Doota Industrial") is a professional technology company headquartered in South Korea provides manufacturing execution system and operating system in connection with automation and energy-related system.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase