AT&T · 1 day ago
Lead Technical Consultant 1
Dallas, Texas
Full-time
Hybrid
Mid, Senior Level
$155K/yr - $196K/yr
3+ years expAT&T is a leading telecommunications company seeking a Lead Technical Consultant 1 to provide comprehensive billing support for their Connected Solutions customers. The role involves managing customer disputes, developing dashboards for data presentation, and leading projects to enhance service delivery and efficiency.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Provide comprehensive billing support for AT&T Connected Solutions customers and Sales teams, ensuring accuracy and prompt resolution of billing inquiries and issues
Manage and resolve customer disputes related to billing, offering exceptional service and maintaining customer satisfaction through effective communication and problem-solving skills
Develop and maintain insightful dashboards to present key data to leadership and other internal partners, facilitating informed decision-making and strategic planning
Identify opportunities for process improvements and implement streamlined solutions to enhance efficiency, reduce errors, and improve overall service delivery
Conduct thorough data mining to extract relevant information, analyze trends, and provide actionable insights that support business objectives and drive performance
Deliver end-to-end billing support services, ensuring seamless operations and contributing to the financial integrity and success of AT&T Connected Solutions
Lead and manage projects related to billing support and data analysis, ensuring timely delivery and alignment with organizational goals
Coordinate cross-functional teams to achieve project milestones and deliverables
Utilize SQL and Python coding
Utilize Excel, along with advanced experience in other Microsoft applications such as Office 365 and SharePoint, enabling effective data management and collaboration
Use Power BI, capable of creating dynamic, interactive dashboards and visualizations that drive business insights
Utilize billing platforms and methodologies, ensuring accurate billing processes and effective resolution of billing issues
Manage customer inquiries and disputes to maintain high levels of customer satisfaction
Qualification
Required
Requires a Bachelor's degree, or foreign equivalent degree, in Computer Engineering, Electronic Engineering, or Computer Science
3 Years of experience in the job offered or 3 Years of experience in a related occupation utilizing SQL and Python coding
Utilizing Excel, along with advanced experience in other Microsoft applications such as Office 365 and SharePoint, enabling effective data management and collaboration
Using Power BI, capable of creating dynamic, interactive dashboards and visualizations that drive business insights
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
2026-02-06
2026-02-06
2026-02-06
Company data provided by crunchbase