Empire Cat · 15 hours ago
Service Billing Coordinator/Scheduler
Mesa, AZ, USA
Full-time
Onsite
New Grad, Entry Level
$21.16/hr - $24.70/hrEmpire Cat is a company seeking a Service Billing Coordinator/Scheduler to ensure customer billing accuracy and manage work orders. The role involves tracking, closing, and final billing of work orders while solving procedural problems and assisting customer calls.
Construction
Responsibilities
Ensures customer billing accuracy
Meets contractual obligations
Solves work order flow and procedural problems
Researches and analyzes customer billing problems and recommend solutions
Keeps appropriate personnel advised of work order status
Monitors bid and contract jobs
Monitors work order collection, charges, adjustments, and charges internal accounts
Assists in handling customer calls
Identifies source input and other work order problems
Administers selected customer accounts as directed by management
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards
Produces reports as required
Receive, check and process service reports
Monitors exception reporting systems
Ensures COD activities are performed in accordance with company policy
Ensures data entry is timely and accurate
Works within and promote corporate values
Qualification
Required
Proof of high school diploma or General Education Degree (GED)
Experience in operating personal computer and use of multiple software applications; word-processing, spreadsheet, with preference for Microsoft Office Products
Must be able to communicate (speak, read, comprehend, write) in English
Interpersonal and organizational and planning skills sufficient to maintain acceptable levels of productivity
Maintains CAT product line knowledge
Polished communication skills both in presenting oneself to all levels of individuals and in written correspondence
Abilities with common sense understanding and to apply complex concepts to practical situations in order to resolve issues or explain applications of policy or procedures to individuals
Ability to maintain consistent attendance
Company
Empire Cat
MORE THAN GREAT MACHINES® Empire Southwest is a top authorized Caterpillar® dealer for heavy equipment and power generation throughout Arizona, Nevada, and Southeastern California.
Founded in 1950
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jack Whiteman
Founder
Recent News
2025-07-23
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2025-07-22
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2022-11-19
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