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TrendAI · 6 hours ago

Senior Technical Writer - Austin, TX

Austin, CO

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Trend Micro is a global cybersecurity leader that helps make the world safe for exchanging digital information. They are seeking a Senior Technical Writer to create exceptional documentation for their cybersecurity products, collaborating with cross-functional teams to deliver clear and user-centered content.

Cloud SecurityCyber SecuritySecurityVirtualization

Culture & Values

No H1B

U.S. Citizen Only

Responsibilities

Create and maintain high-quality technical documentation including user guides, API documentation, integration guides, and best practice content

Collaborate with Product Management and Engineering to understand features and translate complex technical concepts into clear, accessible documentation

Develop content that serves diverse enterprise audiences in the field of cybersecurity, ranging from IT administrators and CISOs to SOC team analysts and threat hunters

Contribute to documentation strategy and information architecture decisions

Leverage AI-assisted writing tools to increase productivity and content quality

Experiment with and adopt emerging AI technologies for documentation workflows

Help establish best practices for AI-augmented content creation within the team

Balance AI assistance with human expertise to maintain quality and accuracy

Partner with Product, Engineering, UX, and Support teams to gather information and validate technical accuracy

Build consensus across teams to solve documentation challenges

Communicate effectively with stakeholders at all levels

Work within modern docs-as-code workflows using version control (Git/GitHub)

Contribute to documentation standards, style guides, and team processes

Embrace new tools and technologies with an open, experimental mindset

Ensure documentation meets quality standards and follows established style guidelines

Review and edit content created by other team members or contributors

Identify opportunities to improve documentation structure, findability, and user experience

Maintain documentation accuracy through regular reviews and updates

Exceptional writing ability - Clear, concise, and precise technical writing skills with ability to make complex topics accessible

Excellent verbal and written communication skills in English

Strong ability to structure information logically and create effective user flows

Experience writing for technical audiences (developers, IT administrators, security professionals)

High tech savviness - Comfortable with computers and technology at a fundamental level; natural troubleshooter who understands systems thinking

Ability to quickly learn complex technical products and features

Experience working with technical teams and understanding technical concepts

Comfortable working in command-line environments and with developer tools

Genuine enthusiasm for AI-assisted workflows - Experience using AI tools (ChatGPT, Claude, Copilot, etc.) for writing and research

Open-minded approach to emerging technologies and willingness to experiment

Sees AI as a force multiplier for expertise, not a replacement for human judgment

Adaptable to rapidly evolving tools and processes

3+ years of technical writing experience, preferably in software or SaaS environments

Experience with agile development processes

Proven ability to manage multiple projects and prioritize effectively

Track record of delivering high-quality documentation on schedule

Experience with docs-as-code workflows (Git, GitHub, Markdown, static site generators)

Familiarity with markup languages (Markdown, DITA, HTML, or similar)

Any coding or scripting experience (Python, JavaScript, bash, etc.)

Experience with API documentation and developer-focused content

Working knowledge of cybersecurity concepts (or demonstrated ability to learn quickly)

Experience in enterprise software, cloud platforms, or security products

Understanding of IT infrastructure and system administration concepts

Experience with modern documentation platforms (Docusaurus, Hugo, MkDocs, etc.)

Familiarity with design tools (Figma) for collaborating with UX teams

Experience with Jira, Confluence, or similar project management tools

Curiosity and continuous learning - Eager to explore new tools, technologies, and approaches

Systems thinker - Understands how pieces fit together and thinks beyond individual tasks

Collaborative mindset - Works well in cross-functional teams and builds strong relationships

Ownership mentality - Takes initiative and drives projects to completion

Adaptability - Comfortable with change and ambiguity in a fast-paced environment

Qualification

AI-assisted writing toolsDocs-as-code workflowsTechnical writingCybersecurity knowledgeAPI documentationMarkdownCollaborationCommunication skillsProject managementAdaptability

Required