Armada · 12 hours ago
Customer Engineer
United States
Full-time
Remote
Senior Level
5+ years expArmada is an edge computing startup focused on providing infrastructure to remote areas with limited connectivity. The Customer Engineer plays a key role in bridging technical expertise and sales, collaborating with the sales team to address customer needs and drive revenue growth through tailored technical solutions.
Artificial Intelligence (AI)Cloud ComputingData CenterSoftware
Responsibilities
Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success
Provide expert technical guidance to customers and sales peers regarding Armada’s products and services. Understand client challenges and propose appropriate solutions to meet their needs
Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges
Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes
Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs
Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation
Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement of resources to empower sales representatives in their client interactions
Qualification
Required
Bachelor's degree in computer science, Engineering, or related field; advanced degree is a plus
5+ years proven experience in pre-sales, sales engineering, or solution architecture role supporting technical products
Conceptual understanding of networking and connectivity fundamentals, including IP addressing, firewalls, SD-WAN, and satellite or cellular-based communication systems (e.g., Starlink, LTE/5G)
Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure
Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems (see Technical Focus Areas below)
Working knowledge of cloud platforms, modern networking concepts, and containerization or virtualization technologies
Excellent communication and presentation skills, with the ability to engage and influence both technical and non-technical audiences
Strong problem-solving mindset with the ability to navigate ambiguity and drive clarity
Self-starter who thrives in dynamic environments and effectively manages multiple priorities
Must be willing and able to travel, including potential international travel, as business needs to dictate
Demonstrable Expertise in Technical Focus Areas: Modular Data Center Systems & Rack Solutions Architecture
Secondary Exposure (Nice to Have): AI & Edge AI Solution Architecture
Secondary Exposure (Nice to Have): Asset Management Systems & Integration Architecture
Preferred
Prior experience with MEDDPICC, Challenger Sale, Command of the Message etc.; and managing a sales process
Prior experience with MSPs, Telcos, Oil & Gas, or Utilities
Experience working with or selling physical products, including familiarity with logistics, supply chain operations, import/export processes, and customs requirements
Company
Armada
Armada provides modular data centers and edge compute solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$239MKey Investors
M12 - Microsoft's Venture Fund8090 Industries,Founders Fund,Lux Capital,Shield CapitalFounders Fund,Lux Capital,Shield Capital
2025-07-24Series Unknown· $131M
2024-07-11Series Unknown· $40M
2023-12-11Series A· $55M
Leadership Team
Dan Wright
Co-Founder & Chief Executive Officer
Jonathan Runyan
Co-Founder & COO
Recent News
Seattle TechFlash
2026-01-03
Company data provided by crunchbase