Wells Fargo · 1 day ago
Fraud & Claims Management Business Assurance Implementation Consultant
Chandler, AZ
Full-time
Onsite
Entry, Mid Level
2+ years expWells Fargo is seeking a Business Assurance Implementation Consultant to support all implementation needs within Fraud & Claims Management Business Assurance Quality Control. The role involves executing changes for a QA/QC Program, identifying process improvements, and collaborating with leaders to ensure business goals are met.
BankingFinancial ServicesFinTechInsurancePayments
Responsibilities
Execute and implement changes needed for a Quality Assurance / Quality Control (QA/QC) Program. This includes, but is not limited to, partnering with subject matter experts to make recommendations on internal survey questions, assisting program resources with documenting desktop procedures, and developing business training or communications
With guidance from senior leadership, source answers to moderately complex audit and testing questions for controls owned in the U.S. (i.e., providing screenshots, transactional research, sources desktop procedure answers, etc.)
Review approved business changes to identify QC impacts
Identify and may implement process improvement
Use reporting and source material to develop presentations and other business documents to communicate key business announcements or changes
Leads monthly GO Recognition events and other employee engagement routines like National Customer Service Week
Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
Utilize independent judgment to guide moderate risk deliverables
Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
Collaborate and consult with leaders and executive management
Qualification
Required
2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of process improvement and implementation experience
Preferred
Fraud & Claims Management or Fraud & Claims Management Business Assurance experience
Process improvement experience (i.e., Six Sigma, Kaizen, etc.)
Experience leading implementation efforts
Risk and control experience
Experience leading cross-business initiatives
Quality Control or Quality Assurance experience
The ability to manage tasks in a deadline driven environment
Generative Artificial Intelligence (I.e., Co-Pilot, ChatGPT experience, etc.)
Experience developing presentations and other business documents to communicate key business announcements or changes
Strong written and verbal communication skills
Strong organizational skills
Strong attention to detail
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-02-05
2026-02-05
2026-02-04
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