Michigan Farm Bureau Family of Companies · 16 hours ago
IT Technical Support Services Intern
Lansing, MI
Internship
Onsite
Intern
$20/hr - $20/hrMichigan Farm Bureau Family of Companies is offering a Technical Support Services Intern position to work closely with the IT Support team. The role involves providing frontline technical assistance, troubleshooting hardware and software issues, and gaining hands-on experience in IT service management.
AgricultureFarming
Responsibilities
Assist in diagnosing and resolving hardware, software, and peripheral issues for end users
Support setup, configuration, and deployment of laptops, desktops, printers and conference room technology
Help maintain IT inventory, asset tracking, and equipment lifecycle processes
Participate in onboarding activities, including configuring user accounts, devices, and hands-on training
Document issues, solutions, and procedures within the IT ticketing system
Collaborate with senior technicians to escalate complex technical problems when necessary
Contribute to process improvements, knowledge base articles, and user guides
Deliver excellent customer service and communicate clearly with users at all technical levels while showing empathy at all times
Qualification
Required
Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field
Basic understanding of Windows/macOS operating systems, common office productivity tools, and computer hardware
Strong analytical and troubleshooting abilities
Ability to work independently as well as part of a team
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Preferred
Familiarity with IT service management concepts (e.g., ITIL)
Experience with ITSM ticketing systems
Basic networking knowledge (TCP/IP, Wi‑Fi troubleshooting, DNS, VPN)
Company
Michigan Farm Bureau Family of Companies
Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc.
Founded in 1919
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Piggott
Chief Operating Officer
Patrick Carpenter
Managing Partner
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