D4C DENTAL BRANDS, INC. · 19 hours ago
IAM Analyst
Franklin, TN
Full-time
Onsite
Entry, Mid Level
2+ years expD4C Dental Brands, Inc. is dedicated to promoting children's oral health and is seeking an IAM Operations Analyst to manage identity and access operations. This role is crucial in ensuring appropriate access across the organization and involves responsibilities such as managing email Distribution Lists, user provisioning, and providing Level 1 support as needed.
ChildrenDentalHealth Care
Responsibilities
Serve as the day-to-day operational owner for Distribution Lists across the organization until automation is implemented
Perform manual cleanup and normalization of existing DLs, including:
Validating list purpose and usage
Identifying and documenting a clear business owner for each DL
Confirming appropriate membership and removing incorrect or outdated entries
Work directly with business stakeholders to:
Obtain membership criteria and ownership confirmation
Resolve disputes or confusion about who should be included in specific DLs
Maintain accurate documentation mapping:
DLs to business functions, roles, locations, or applications
Ownership and approval expectations
Ensure new hires, transfers, and role changes are added to or removed from the correct DLs based on documented criteria
Support periodic DL audits and attestations to ensure lists remain accurate and defensible
Partner with IAM engineering and IT teams to:
Prepare DLs for future migration and automation
Identify patterns and gaps that should be addressed through automation rather than manual effort
Execute daily IAM operational tasks, including:
User provisioning and deprovisioning
Access request fulfillment through ticketing systems
Administer user accounts and access privileges
Involved in troubleshooting and resolving IAM issues
User password reset assistance
Primary Subject Matter Expert in provisioning of all IT access requests
Maintain process for onboarding new applications
Maintain Knowledge Base for application access instructions and broader IAM documentation and SOPs
Provide IAM training to both IT and end users
Enforce company policies and procedures related to identity and access management
Assist with Privileged Access Management (PAM) operations, such as:
Role assignments
Time-bound access requests
Evidence collection for audits
Conduct access reviews, audits, and compliance activities by gathering documentation and validating access records in accordance with Cybersecurity SOPs and guidance
Coordinate across teams in Service Desk, Application Owners, Security, and IT Ops to ensure consistency and to escalate broken access issues or provisioning failures appropriately
While DL & IAM execution will be the primary responsibility, as time permits this role will also support the D4C Service Desk in Tier 1 customer support tasks, including:
Troubleshooting and Resolution: Tackle technical support issues including initial hardware, software, network, and application troubleshooting
Incident Escalation and Collaboration: Collaborate and engage with Tier 2 support, engineers, and external vendors to assist in issue resolution, ensuring timely escalation and effective communication throughout the resolution process
Customer Communication: Manage user expectations and provide clear, professional, and timely updates, maintaining a customer-centric approach
Qualification
Required
2 - 4 years of experience in IT operations, identity management, service desk, or access administration
Familiarity with IAM concepts and best practices
Experience working with user accounts and groups
Experience with Active Directory and/or Entra ID (Azure AD)
Experience with ticketing or request management systems
Experience with auditing of appropriate access
Experience with Distribution Lists
Experience with role-based access models
Experience with database concepts and relational databases such as SQL Server
Experience with Microsoft Excel and Word
Strong attention to detail and comfort performing structured, repeatable operational work
Strong analytical skills
Ability to communicate clearly with non-technical business stakeholders
Willingness to follow defined processes while helping improve them
Interest in growing toward more advanced IAM, automation, or security roles
Preferred
Bachelor's degree in cybersecurity, computer science, information technology, or a related field
Relevant certifications such as CIAM (Certified Identity and Access Manager), CIMP (Certified Identity Management Professional), or MS Identity and Access Administrator Associate (SC-300)
Experience supporting external audits or compliance activities
Scripting and automation experience
Company
D4C DENTAL BRANDS, INC.
D4C Dental Brands is raising the standard in children’s oral health.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-12-02Acquired
2015-01-01Series Unknown
2010-01-01Series Unknown
Leadership Team
Anthony James
CFO
John Williamson
Chief Operating Officer
Recent News
Fort Worth Report
2023-12-21
W Capital Partners - Portfolio
2023-08-04
Company data provided by crunchbase