Tufts University · 16 hours ago
Operations Analyst
Medford, MA
Full-time
Onsite
Mid Level
$50K/yr - $74K/yr
3+ years expTufts University is a leader in technology partnership and support, and they are seeking an Operations Analyst to monitor and maintain critical data center services. The role involves collaborating with IT teams to ensure optimal performance and security of data center systems, as well as participating in on-call support and off-hours maintenance.
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Responsibilities
Plan, Build, Operate & Maintain Datacenter Systems, Equipment & Infrastructure:
Collaborate with IT teams & Operations Leaders to plan for the deployment of new equipment and lifecycle refresh of existing equipment and related infrastructure within TTS Datacenter spaces. Planning includes the sizing of equipment space, power, network and cooling needs, considerations for ecosystem dependencies, and the mounting/installation requirements. Assist in the procurement of infrastructure and mounting materials and scheduling of delivery, transport of equipment and installation
Install Datacenter systems/equipment/infrastructure
Coordinate electrical requirements, build system, install rails to system, rackmount, run diagnostics, request cables, IP, etc
Collaborate with IT teams to ensure alignment with TTS enterprise infrastructure standards
Provide hands-on installation, maintenance, modification, repair and monitoring of all servers, storage and systems equipment in Tufts data centers (currently Boston & Lowell) and Tufts network/server rooms (currently Boston and forthcoming in Medford)
Provide on-site support for the installation of network equipment and infrastructure located within the campus routing hubs (Boston, Grafton, Medford)
Provides remote support and occasional on-site support for Tufts high performance computing (HPC) systems, storage, network and infrastructure at the Massachusetts Green High Performance Computing Center (MGHPCC) in Holyoke, MA
Patch and connect fiber-optic and copper cable connectivity to all equipment within datacenters
Test and validate systems operation. Troubleshoot equipment and infrastructure problems. Replace failed equipment, components and infrastructure as needed
Collaborate with TTS clients on the installation and support of their 3rd party/collocation systems & equipment
Plan, Build, Operate & Maintain Environmental & Facility Controls for Datacenters, Routing/Server Rooms & Telecom Rooms
Oversee the operation and monitoring of the environmental controls for HVAC, temperature, humidity, fire protection & inspection of these spaces. Coordinate with Tufts Facilities and 3rd party contractors to complete scheduled periodic maintenance of these systems
Oversee the operation and monitoring of electrical power supply, backup-generator protection and power supply protection/diversity, electrical controls such as ATS and power distribution to space. Coordinate with Tufts Facilities and 3rd party contractors to complete scheduled periodic maintenance of these systems
Oversee the operation and monitoring of all UPS systems in the datacenters, routing hubs, and network/server rooms and telecom closets. Perform periodic field battery replacement and coordinate 3rd party contractor support for extended maintenance of systems. Monitor of UPS performance and manage datacenter electrical power capacity and distribution with UPS management application
Assign Datacenter physical security for key allocation, personnel access, etc. working closely with the TTS Operations IT team, Public Safety, Facilities and collocation providers
Oversee and coordinate contractor cleaning and dust-mitigation of the datacenters and perform periodic maintenance and cleaning of installed equipment
Oversee and track the assignment, allocation and requests for cross-connects for inter/intra campus connectivity
Assists in the monitoring and capacity planning for space, power and cooling
Staging & Equipment Inventory Management
Track equipment disposition & inventory
Review equipment deliveries ensuring the packing slip matches final quote and packing slip to contents in boxes
Utilize the Data Center Information Management (DCIM) application to allocate space and power and datacenter rackspace
Assist in the physical and configuration staging and burn-in of network, telecom, server & storage systems equipment in the TTS Staging area at 200 Boston Ave
Manage the shipping, handling, packing and transport of equipment between Tufts datacenter, routing/hub, etc.sites
Work with university asset management team to manage asset tags
Work with Tufts Facilities and contractor liquidators to safely and securely dispose of retired equipment
On-Call Support & Off-hours Maintenance
Participate in on-call rotation for support of datacenters, collocation spaces, routing hubs and telecom rooms
Communicate and coordinate management of incidents with TTS Leadership and responsible staff
Escort & Supervise 3rd party contractors & vendor technicians to conduct work for equipment & systems installation and periodic maintenance activities
Qualification
Required
Skills and knowledge typically acquired through a High School Diploma and 3-5 years of related work experience
Familiarity with server virtualization platforms (e.g., VMware, Hyper-V), and basic knowledge of server and storage systems such as with HP servers and NetApp storage systems
Basic knowledge of networking systems and equipment such as Cisco and/or Arista switching and routing
Basic knowledge of Data Center Operations, including UPS systems and power protection, environmental controls and monitoring systems
Strong customer service skills as the position requires routine interaction with IT colleagues and external clients and service providers
The ability to work independently and manage and prioritize competing tasks and projects
Ability to respond quickly to service disruptions and work through complex technical problems
Staff must have a personal mobile device to be reached after hours or while on campus if needed
Must have the ability to participate in on-call rotation and provide support for planned & un-planned off-hours work
Must have valid MA Driver's License and ability to travel between Tufts campuses and datacenters
Preferred
Experience with scripting or automation (e.g., PowerShell, Python)
Strong written and verbal communications with both technical and non-technical staff
A strong commitment to quality control and best operational practices
Experience working in the Higher education field
Industry standard certification or delegation such as CCNA, RHCE, MCSE, CCNP, CCIE
Company
Tufts University
With four campuses in Massachusetts, Tufts is a research university committed to helping students and faculty generate bold ideas, innovate, and become active citizens of the world.
10001+ employees
H1B Sponsorship
Tufts University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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2023 (85)
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2021 (61)
2020 (46)
Funding
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