BlackLine · 13 hours ago
Lead Executive Support Engineer
New York, NY
Full-time
Hybrid
Senior Level
$130K/yr - $163K/yr
5+ years expBlackLine is a leading provider of cloud software that automates and controls the entire financial close process. They are seeking a highly skilled IT Service Desk Professional to provide dedicated technical support to their executive team and other designated VIPs, ensuring efficient and secure operations without interruption.
Computer Software
Responsibilities
Provide a single point of contact for all IT-related issues for executives and VIPs, ensuring a seamless and personalized support experience
Deliver proactive, hands-on support for all hardware (laptops, mobile devices, peripherals) and software (operating systems, productivity suites, business applications)
Offer immediate, 24/7 on-call support for critical issues, including support required outside of normal office hours, on weekends, and potentially during executive travel
Set up and support executive-level meetings, including video conferencing, presentations, and other collaborative tools
Troubleshoot and resolve complex hardware and software issues with a sense of urgency and professionalism
Manage user accounts, permissions, and access to various systems in accordance with security policies
Perform regular system maintenance, updates, and health checks on executive devices to prevent potential issues
Assist with the evaluation and deployment of new technologies to enhance executive productivity and security
Communicate technical information clearly and concisely to non-technical executives
Maintain the highest level of confidentiality and discretion when handling sensitive company and personal information
Develop and maintain strong, positive relationships with executives and their administrative staff
Document all support activities and resolutions in the IT service management system
Qualification
Required
5+ years of experience in an IT support role, with at least 2 years dedicated to providing VIP or executive-level support
Proven experience supporting C-level executives and their staff
Expertise in supporting Windows and macOS environments
In-depth knowledge of Microsoft 365 (Office, Teams, SharePoint, OneDrive)
Strong experience with mobile device management (MDM) platforms (e.g., Intune, Jamf) and supporting both iOS and Android devices
Familiarity with networking concepts (TCP/IP, DNS, VPN) and troubleshooting connectivity issues
Exceptional customer service, communication, and interpersonal skills
Strong problem-solving and analytical abilities, with the ability to remain calm and professional under pressure
A superior degree of professionalism, integrity, and the ability to exercise absolute discretion is required
Benefits
Short-term and long-term incentive programs
A robust offering of benefit and wellness plans
Company
BlackLine
Companies turn to BlackLine (Nasdaq: BL) to help solve their most complex finance and accounting challenges.
1001-5000 employees
H1B Sponsorship
BlackLine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (32)
2023 (41)
2022 (50)
2021 (40)
2020 (41)
Funding
Current Stage
Late StageLeadership Team
Owen Ryan
Co-Chief Executive Officer
Mark Partin
Chief Financial Officer
Recent News
2024-05-08
Globe Newswire
2024-05-07
2024-05-06
Company data provided by crunchbase