USAA · 8 hours ago
Digital/Technical Product Manager – Intermediate Level – Conversational AI
San Antonio Home Office I
Full-time
Onsite
Entry, Mid Level
$77K/yr - $147K/yr
2+ years expUSAA is dedicated to empowering its members to achieve financial security through competitive products and exceptional service. The Digital/Technical Product Manager for Conversational AI will support the discovery, delivery, and performance of the Virtual Agent and Search conversational AI experience, collaborating with stakeholders to optimize customer experiences and drive product performance.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Leverages Digital or Technology research, business and market intelligence, and data-driven insights to support team members to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance
Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders
Collaborates with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals
Finds areas of opportunity and solves for customer pain points to inform and support team members
Leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs
Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products
Maintains and applies developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required
Experience developing presentations to communicate complex concepts to a diverse audience
Knowledge of Agile Methodology
Preferred
Ability to review and understand Conversational AI model data and reports to generate actions to optimize the Conversational experience
Ability to curate and outline data informed proposals to refine the Conversational AI experience in partnership with the Conversational Platform AI Operations team
Ability to bridge reporting data insights from the AI ongoing monitoring with KPIs
Prior experience with AI technologies
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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