TEKsystems · 12 hours ago
Senior IT Support Engineer
New York, NY
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $130K/yrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions for transformation. They are seeking a Senior IT Support Engineer to provide technical support for end-users, including desktop and mobile device troubleshooting, and to assist with hardware and software maintenance and documentation.
Information Technology
Responsibilities
Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets
Perform white-glove support of executives in both corporate and residential settings
Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution
Train users on use of supported hardware, software and services within department and organizational guidelines and standards
Provide after-hours/on-call support as needed
Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level support
Setup, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment
Assist with data center IT infrastructure components and systems
Assist with LAN and WLAN networking hardware
Assist with security appliances and hardware
Setup, test, deploy and maintain corporate standard computer software
Setup, test, deploy and maintain computer patch management solution
Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes/replacements and optimizations
Keep physical and virtual computer patterns and images up to date with latest security patches and software versions
Follow IT departmental documentation, processes, and checklists
Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base
Conduct user training, gather feedback, and update training guides as needed
Create and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery
Enter new hardware equipment details, software, and services license info
Track changes, replacements, and repairs
Setup, test, deploy and maintain corporate asset management tool
Qualification
Required
Experience in customer support interactions in person or remotely
Experience responding to new or open support tickets or from other communication methods such as: email, phone, texts, walk-ins, chat tool or video call
Experience applying intermediate to advanced technical capabilities to diagnose and resolve issues
Experience supporting desktops, laptops, and accessories (monitors, docking stations, webcams, USB devices) running Windows
Experience supporting Mac desktops, Macbooks, and iOS devices
Experience supporting HP printers. Canon copiers a plus
Experience supporting Android and iOS phones and tablets
A plus to have experience assisting with data center IT infrastructure and components such as: network equipment, security appliances, server hardware, storage appliances or arrays, UPS, PDUs, environmental monitoring devices
Experience supporting Windows 10/11 and Mac operating systems
Experience supporting some or all of current corporate standard software: Microsoft Office, Microsoft 365, Zoom, Adobe Acrobat, Edge/Chrome/Firefox Web Browsers, Endpoint agents
Experience managing telecom PBX platforms such as Avaya IP Office
Experience working with computer remote control solutions
Experience managing door access control solution
Experience supporting corporate computer imaging solutions such as SmartDeploy
Experience supporting remote access solutions such as VMware Horizon virtual desktops and Citrix VPX endpoints
Experience supporting Email Filtering Gateways such as Mimecast
Experience managing security endpoint portal such as Sophos
Bachelor's Degree
Windows
MS Office
Mobile Devices
hardware
Macs
AV
VMware
networking
Candidates must have excellent customer service and experience supporting executives
Benefits
3 weeks of PTO
An excellent matching 401k plan
Medical Dental Vision
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase