NETSCOUT · 12 hours ago
PRINCIPAL TECHNICAL SUPPORT ENGINEER (ACTIVE TOP SECRET/SCI CLEARANCE REQUIRED)
Brownsville Metro
Contract
Onsite
Senior Level, Lead/Staff
7+ years expNETSCOUT is currently seeking a Principal Technical Support Engineer. In this role, you will ensure customers have uninterrupted access to critical performance data while troubleshooting complex network and application issues.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Collaborate with customers to troubleshoot and resolve complex network and product related issues
Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices
Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise
Qualification
Required
Active Top Secret/SCI Clearance Required
CompTIA Security+ required
Bachelor's Degree in Computer Science/Network Security related field or equivalent discipline
7+ years in network management supporting external enterprise customers
2+ years in high touch or managed customer support environment
Proven expertise in customer relationship and management
Demonstrated ability to identify and resolve complex network and systems issues
Knowledge of Windows and Linux operating system environments
Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases
Strong attention to detail and the ability to manage multiple tasks simultaneously
Ability to travel up to 25%
Preferred
CISSP Certification beneficial
Experience in enterprise or service provider network management environments preferred
Experience working onsite at customer locations and cooperatively with HQ teams
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHCSA or equivalent)
Project Management Certification (PMP) is preferred
VMware Certification is a preferred
Dell DOSD (Onsite Server Hardware Support) Certification is preferred
Benefits
Generous vacation package
Equity
Matching 401k plan
Tuition reimbursement
Attractive medical and dental coverage options
Domestic partner benefits
Health and Dependent Care spending accounts and Health Savings Account options
Life and Disability Benefits
Volunteer Time Off, Matching Charitable Gifts
Company
NETSCOUT
We provide the data that drives observability, fortifies cybersecurity, and keeps the world's most essential organizations resilient against disruptions of any kind.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Anil Singhal
Co-founder and CEO
Jean Bua
Chief Financial Officer
Recent News
2024-04-07
2024-04-07
Company data provided by crunchbase