TEKsystems · 13 hours ago
IT Support Associate
Rochester, NY
Contract
Onsite
Entry Level
$20/hr - $24/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an IT Support Associate to deliver high-quality customer service and technical assistance. The role involves training staff, maintaining technology assets, and providing technical support for various internal and external events.
Information Technology
Responsibilities
Deliver prompt, high-quality customer service and technical assistance
Train and support staff on hardware, software, and internal business applications
Prepare, install, and configure computers, peripherals, and related equipment
Track and maintain technology assets and inventories
Provide technical support for meetings, presentations, and events (internal and external)
Evaluate user challenges and recommend practical technical solutions
Document support requests, resolutions, and internal processes
Maintain operating systems and associated applications
Install, support, and troubleshoot desktop and laptop environments
Identify system changes or upgrades and implement necessary adjustments
Configure and deploy phones, computers, and related technology
Monitor and manage software licenses and usage
Support, maintain, upgrade, and troubleshoot network server infrastructure
Administer electronic pledging systems and online donor platforms (e.g., ANDAR ePledge, FormAssembly)
Oversee donor website implementation, scheduling, data setup, training, reporting, and overall program success
Train employees on technology systems and office equipment
Produce and distribute system and campaign reports
Participate in assigned technology-related projects
Coordinate and work in partnership with IT teams as needed
Uphold and reflect the mission and values of United Way in all work
Perform Additional Duties As Required
Qualification
Required
Associate degree in computer science or a related information technology field from an accredited institution, plus at least two years of experience supporting PCs and enterprise software in a business environment; or a comparable combination of education and hands-on experience
Strong analytical and troubleshooting abilities
Effective collaborator and team participant
Clear and professional verbal and written communication skills
Ability to work independently and take initiative
Solid technical aptitude and confidence working with technology
Strong organizational and time‑management skills
Willingness and ability to learn new systems and tools
Preferred
Bachelor's degree in a related discipline
Industry certifications such as Microsoft credentials and/or CompTIA A+
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase