American Express · 15 hours ago
Senior AI Engineer - Agentic AI
Phoenix, Arizona, United States
Full-time
Hybrid
Senior Level
5+ years expAmerican Express is a company with a long history of innovation and a commitment to supporting its customers and employees. They are seeking a Senior AI Engineer to develop agentic AI systems that enhance customer experiences and streamline financial workflows. This role involves building production-grade systems, collaborating with cross-functional teams, and ensuring compliance with regulatory standards.
Credit CardsFinanceFinancial ServicesPaymentsTravel
Responsibilities
Design, build, and ship LLM-powered and agentic product features that change how customers manage their finances
Build agentic AI systems that reason over context, invoke tools, take real actions, and recover gracefully from failure
Architect and implement production-grade RAG pipelines over sensitive financial data, with strict requirements for correctness, auditability, and safety
Contribute to shared AI infrastructure, including LLM services, agent orchestration frameworks, and evaluation and monitoring tooling, that scales agentic development across Amex Technology
Own the systems you build in production, including reliability, latency, cost, and failure modes
Work closely with product and design partners; engineers in this role are expected to think in terms of customer outcomes, not just technical execution
Qualification
Required
5+ years of software engineering experience, including meaningful production experience with LLMs or applied ML systems
A track record of shipping AI-powered or agentic systems that real users depend on
Strong engineering fundamentals across backend systems, APIs, data pipelines, and cloud infrastructure
Hands-on experience with modern LLM tooling and agentic patterns and architectures
Fluency with AI-assisted and agentic development workflows
Strong sense of ownership and sound technical judgment
Comfort operating with ambiguity and turning it into shipped reliable product
A strong product mindset and customer orientation
Preferred
Experience building agentic systems in fintech or other regulated industries
Experience as a founding engineer or early technical contributor in high-growth environments
Demonstrated ability to ship technically complex systems in regulated contexts that customers actively rely on
Meaningful open-source contributions, particularly in AI or developer tooling
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
H1B Sponsorship
American Express has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (95)
2023 (95)
2022 (131)
2021 (111)
2020 (114)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
The Motley Fool
2026-02-05
The European Financial Review
2026-02-05
2026-02-04
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