Associa · 5 days ago
Systems and Integration Analyst
Richardson, TX
Full-time
Hybrid
Mid, Senior Level
4+ years expAssocia is a leading company in community management with over 11,000 team members dedicated to serving nearly five million residents. They are seeking a proactive Systems & Integration Analyst to join their IT team, responsible for systems analysis, project coordination, and user support, particularly in integrating recent acquisitions into their technology stack.
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Responsibilities
Install, configure, and maintain computer hardware, software, networks, and mobile devices
Provide tier 2 technical support, troubleshooting, and service restoration during project go-live efforts
Participate in system migrations of acquisitions, and integrations across platforms such as Active Directory, O365, network, and telephony systems
Coordinate deployments, user transitions, and post go-live support
Collaborate with internal engineers and project teams to ensure a smooth implementation
Track and manage project timelines to ensure deliverables are completed on schedule
Draft, review, and distribute project communications and deployment documentation
Manage training logistics and go-live support across multiple time zones and user groups
Maintain organized records, tracking sheets, and documentation for audits and operational transparency
Coordinate, develop, and deliver user migration training materials and sessions (onsite, remote, and virtual)
Support user adoption with empathy and clear communication
Update internal documentation and knowledge base materials
Qualification
Required
Bachelor's Degree in Information Systems, Computer Science, or equivalent hands-on experience
4–8 years of directly related experience in systems analysis, IT implementation, or integration
Ability to translate technical details into simple, user-friendly language
Skilled at managing multiple concurrent projects and deadlines
Empathetic and effective in guiding users through technology transitions
Strong understanding of IT systems, networks, and protocols
Accountable, adaptable, detail-oriented, and goal-focused
Knowledge of Microsoft operating systems (Windows 10, 11, Server 2016/2019)
Experience with Active Directory, Office 365, Intune, Entra, MFA, and cloud-based systems
Familiarity with TCP/IP, DHCP, DNS, and network troubleshooting
Familiarity with endpoint security, firewalls, and VPN (Meraki, Palo Alto, Sonicwall)
Experience managing and deploying telephony migrations, phone number porting, VOIP, Webex, ATA, etc
Strong troubleshooting, documentation, and customer service skills
Preferred
Relevant industry certifications (Microsoft, Network+, A+, ITIL) preferred
Company
Associa
Associa provides management and consultancy services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2008-06-11Private Equity
Leadership Team
Michelle Johnson
SVP, Chief Information & Transformation Officer
Debra Warren
Vice President of Learning and Development
Recent News
GlobeNewswire
2026-01-05
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