DataBank · 23 hours ago
Data Center Technician 1
New York, NY
Full-time
Onsite
New Grad, Entry Level
$27.35/hr - $30.28/hr
0+ years expDataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services. The Data Center Technician I focuses on providing excellent customer service and handling technical issues related to data center operations.
ConsultingInformation TechnologyRisk Management
Responsibilities
Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner
Assisting with guidance on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals
Monitor and help troubleshoot technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff in a fast-paced data center environment
Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards
Capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted on time
Always maintain facility cleanliness and 'Tour Readiness'
Follow DataBank Cabling Standards
Help maintain accurate inventory of work tools, equipment, and devices
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Previous NOC/SOC/IOC experience and/or data center experience
Some familiarity with DS1, DS3, Ethernet and dark fiber circuits
Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams
0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications
Customer Service Skills
Cross Team Collaboration
Running Cable/Climbing Ladders
Be able to handle Critical Infrastructure emergencies
Network/Power Monitoring
Able to work a rotating schedule
Responsibility and dependability are a must
Candidates must have reliable transportation
Reliable and able to work independently, if necessary
Strong written and verbal communication skills
Ability to learn quickly and apply new knowledge and skills
Assess situations and escalate accordingly, following internal procedures
Knowledge of Windows operating systems both pc and server-side
Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus
Must be able to lift a minimum of 50 lbs
Benefits
Health, Vision and Dental Insurance Packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
Paid Time Off, Volunteer Time Off and Paid Holidays
Certification Reimbursement
Company
DataBank
DataBank is an information management and security company offering customized technology solutions to businesses.
501-1000 employees
H1B Sponsorship
DataBank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$8.57BKey Investors
TJCAustralianSuperTD Securities
2025-10-17Debt Financing· $875M
2025-09-24Debt Financing· $1.1B
2025-01-30Secondary Market· $600M
Leadership Team
Raul Martynek
CEO
Kevin Ooley
President & CFO
Recent News
Dallas Innovates
2025-11-04
2025-10-18
Company data provided by crunchbase