Strada · 1 day ago
Senior Client Manager-Alight Leave Solutions
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $120K/yr
5+ years expAlight Solutions is a company dedicated to improving lives by connecting passion with purpose. The Senior Client Manager for Alight Leave Solutions will manage accounts as the single point of contact for clients, focusing on profitability, loss risk, and growth while ensuring strong client relations and satisfaction.
AdviceBookkeeping and PayrollBusiness DevelopmentConsulting
No H1B
Responsibilities
Developing professional, productive relationships with all account constituents. This includes internal functions including sales, operations, and executives, client personnel, client employees
Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live
Facilitating communications to ensure solid client relations. Addressing client concerns, seeks resolution to issues. Acts as the liaison between the client and internal resources
Tracking and managing daily tactical issues. Ensuring customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk
Developing recommendations for and communicates operations and for client policies and management action
Informing client of changes in legislation that affect disability, workers compensation and FMLA management
Tracking customer renewal timeframes, plans renewal effort according to appropriate timing. Identifying and planning further sales opportunities
Escalating issues to senior leadership when necessary. This proactive approach allows for successful intervention and problem-solving at a senior level
Qualification
Required
Experience of 5 years of direct client facing experience or equivalent
Sound communication, relationship development, negotiation, and issue management skills
Experience monitoring and managing profitability (gross margin); ability to understand financial reports
Experience managing customer satisfaction, loss risk, and issues
Create and develop sales, renewal and enhanced plans for individual customers
Experience in: HR services, outsourcing, business management, disability / absence, and healthcare
Benefits
A variety of health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
Several voluntary benefit options
Company
Strada
Strada is a payroll and tech company that offers workforce management with cloud solutions and services for multinational organizations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Brennan
Chief Executive Officer
Gautam Mekala
Chief Information Officer
Company data provided by crunchbase