Cordoba Corporation · 17 hours ago
Junior IT Support
Santa Ana, CA, US
Full-time
Onsite
Entry Level
1+ years expCordoba Corporation is a leading engineering and design firm based in California. They are seeking a Junior IT Support to provide technical assistance and support related to computer systems, hardware, or software, while optimizing the auditing process and ensuring the efficiency of the IT infrastructure.
Building MaterialConsultingLegalReal Estate
No H1B
Responsibilities
Provides support to the Director of Information Technology as needed
Provides support to other IT technicians as needed
Performs additional duties and assumes additional responsibilities as identified by the Director of Information Technology for the efficient operation of Cordoba
Enforces information technology security policies and procedures
Recommends IT policy and procedure additions, changes and updates as needed
Installs, modifies, and repairs computer hardware and software
Follows standard help desk procedures including logging all help desk interactions
Research questions using available information resources
Redirect problems to the appropriate resources
Create and manage user accounts across various services, including Office products, security, phone extensions, and data backup
Performs security audits as required by information technology security policies and procedures
Repairs hardware as necessary and works closely with service vendors, contractors and consultants to ensure continuity of service
Informs management of recurring problems
Installs, administers, maintains and supports all peripheral office equipment including, but not limited to, photocopiers, mail machines, video surveillance, and office door security system
Maintain daily performance of computer systems
Purchase software and hardware
Set up computers, update OS, install default and required software for new users
Maintains and updates Information Technology logs
Installs computer peripherals for users
Procures, tags, tracks, and logs employee technical equipment and software licenses
Coordinates and tracks shipping to new and current employees
Cleans up computers
Drives results and sets priorities appropriately and independently with limited supervision and direction
Effectively contributes to overall IT strategy by providing assessment of hardware systems and process options
Demonstrates analytical problem-solving and troubleshooting skills
Identifies and escalates situations requiring urgent attention
Stays current with system information, changes, and updates
Creates a strong line of communication with team members when problems arise and can own up to/describe mistakes
Exhibits good judgement, adaptability, and displays ability to multitask
Qualification
Required
1 year of IT Help Desk Support and/or Customer Service experience required
High School diploma or equivalent required
Analytical problem-solving and trouble-shooting skills
Demonstrated ability to meet deadlines
Ability to work independently and as a team member
Great communication skills including the ability to communicate technical issues to nontechnical staff
Strong customer service skills, positive and professional demeanor
Good judgment and adaptability
Ability to learn new tools, technologies and software as needed
Ability to multitask, prioritize, and work in a fast-paced, high stress environment
Preferred
Associates or Bachelor's Degree in Information Systems, Information Technology, Computer Science, Computer Engineering or related field preferred
IT Certifications (A+, Microsoft, etc.) preferred
Previous IT support internships preferred
Benefits
Multiple medical and dental insurance plans
Vision insurance
Paid AD&D and life insurance
401k with an industry leading employer match
Generous vacation and sick leave accruals
9 paid holidays
Other forms of paid time off
Flexible spending accounts (FSA’s) including medical care reimbursement, dependent care reimbursement, and commuter benefit plans
Employee assistance program
Well-being benefits that include stress management, nutrition, and financial well-being
Company
Cordoba Corporation
Cordoba Corporation is an engineering, programing, and construction management firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
G
George Pla
President & Chief Executive Officer
Recent News
2024-04-05
Company data provided by crunchbase