Wipfli · 18 hours ago
Specialist II, Service Desk
Tinley Park, IL
Full-time
Hybrid
Entry Level
$23/hr - $30/hr
2+ years expWipfli is a professional services firm that values its people and offers a career-defining opportunity. The Specialist II role involves providing quality technology support to clients, ensuring high customer satisfaction and technical expertise.
AccountingConsultingInformation Technology
Responsibilities
Provides excellent customer service support to firm clients for Wipfli supported hardware and software issues of low to moderate complexity
Resolves issues in accordance with Service Desk Procedures
Develops and maintains general knowledge of major client systems including support policies and procedures
Assists other specialists or support staff through system knowledge transfer and training
Researches and responds to escalated issues and escalate further as required
Qualification
Required
High School Diploma or an equivalent combination of education and experience
Two+ years of Helpdesk experience
Requires a strong customer service background
Prior computer system experience including Windows Operating System and knowledge of Microsoft Office products
Hardware maintenance and repair skills
Demonstrated skill in providing support for hardware and software in a MS environment
Demonstrated good problem-solving skills
Preferred
Associates Degree in Information Technology
Technical proficiency in relevant operating systems and applications
Benefits
8 health plan options (both HMO & PPO plans)
Dental and vision coverage
Opportunity to enroll in HSA with potential Firm contribution
Employee Assistance Program
Firm-sponsored basic life and short and long-term disability coverage
A 401(k) savings plan & profit share as well as Firm matching contribution
Well-being incentive
Education & certification assistance
Flexible time off
Family care leave
Parental leave
Family formation benefits
Cell phone reimbursement
Travel rewards
Voluntary benefit offerings include critical illness & accident insurance
Hospital indemnity insurance
Legal
Long-term care
Pet insurance
ID theft protection
Supplemental life/AD&D
Company
Wipfli
Wipfli LLP is one of the top 20 accounting and consulting firms.
1001-5000 employees
H1B Sponsorship
Wipfli has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (5)
2022 (6)
2021 (7)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
New Mountain Capital
2025-08-01Private Equity
Leadership Team
Ryan Risley
Partner and Chief Technology Officer - Business Solutions Group
Jeff Greeneway
Retired
Recent News
PR Newswire
2026-02-04
2026-01-22
Company data provided by crunchbase