ITG Communications, LLC · 1 day ago
Quality Control Supervisor
Franklin, NC
Full-time
Onsite
Mid Level
3+ years expITG Communications, LLC is a company focused on quality assurance and control in the telecom industry. They are seeking a Quality Control Supervisor to oversee quality assurance processes, conduct audits, provide coaching, and drive improvements in service quality and technician performance.
Customer ServiceTelecommunicationsWired Telecommunications
Responsibilities
Lead, schedule, and supervise daily work activities of Quality Control (QC) staff or technicians conducting audits and quality checks
Perform regular audits of field operations and completed jobs to ensure adherence to company procedures, safety standards, and client specifications
Analyze quality data to identify trends and root causes of recurring issues; recommend and implement corrective actions
Provide real-time feedback and retraining to technicians on job quality, safety, and compliance matters
Collaborate with Fulfillment Supervisors and Area Managers to correct service delivery gaps and ensure alignment with quality benchmarks
Maintain accurate records of audit findings, corrective actions, and follow-ups using quality management systems and reporting tools
Support onboarding, training, and upskilling of technicians by coordinating with Training Instructors
Assist in developing and refining quality metrics, process documentation, and inspection criteria
Participate in incident reviews and contribute to a culture of continuous improvement and safety
Ensure compliance with OSHA, client-specific, and internal safety protocols
Qualification
Required
Associate's degree in technical field or equivalent qualification
3 to 5 years of experience as a technician in telecom or broadband field operations
1 year of supervisory experience
Experience in carrying out technical services in the telecom or related industries
Practical understanding of technical services in telecom and broadband industry
Experience in work allocation and monitoring for customer facing operations
Understanding of customer service principles, practices
Ability to stand, walk, and sit
Ability to use hands to handle or feet
Ability to reach with hands and arms
Ability to climb and balance
Ability to stoop, kneel, crouch, bend and crawl
Ability to lift up to 75 lbs
Ability to maintain all safety expectations
Preferred
Technical certifications relevant to the telecom and broadband industry
1 year of supervisory experience
Company
ITG Communications, LLC
Founded in 2013, ITG Communications is a national turnkey infrastructure services provider supporting the broadband, wireless, and utility industries across the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joel Rivas
Chief Financial Officer
Recent News
Fierce Network
2025-09-12
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2025-09-03
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