Cherokee Nation · 6 days ago
Help Desk Technician II
Lakewood, CO, United States
Full-time
Hybrid
Mid Level
$25/hr - $28/hr
3+ years expCherokee Nation Integrated Health (CNIH) provides support for federal projects, including IT services for the National Park Service. The Help Desk Technician II will offer tier I and tier II IT support, troubleshooting user issues with various devices and applications while ensuring effective communication and follow-up with customers.
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Responsibilities
Perform first call resolutions for common issues, customer training, and advanced (equivalent Tier II support) troubleshooting and support
Troubleshoot, resolve and provide solutions to end-user problems involving workstations, laptops, tablets, smartphones and standard software/applications
Analyze software and business applications; troubleshoot issues
Respond to issues and requests over the phone, via email or in person
Follow up with customers, ensuring their issues and requests are resolved
Ability to work cooperatively and independently to research and document issues and solutions
Ability to work collaboratively with multiple enterprise teams to provide complete support to the end user
Walk the customer through the problem-solving process
Other service desk duties as assigned
Qualification
Required
Bachelor's Degree (Computer Science, IT, or relevant field preferred)
3 years of relevant work experience
Advanced knowledge of computer software systems, including databases, office applications, and operating systems
Excellent analytical and diagnostic skills
Advanced knowledge of help desk software and remote-access systems
High-level communication skills
Ability to troubleshoot complex hardware and software issues
Intermediate experience with Active Directory, Windows Server and Workstation operating systems
Understanding of TCP/IP and basic commands to resolve network connectivity issues
Intermediate to advanced experience with DHCP
Advanced experience with Microsoft Configuration Manager Console (SCCM) and client deployments
Familiarity with Google Apps/Gmail & Microsoft Outlook
Utilize remote tools to support remote users
Adherence to Service Level Targets or Agreements
Must pass the pre-employment qualifications of Cherokee Federal
Preferred
COMPTIA A+ certification preferred
Benefits
Medical
Dental
Vision
401K
Other possible benefits as provided
Company
Cherokee Nation
Cherokee Nation is a tribal community in the United States.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$27.37MKey Investors
U.S. Department of Health & Human ServicesU.S. Department of TransportationU.S. Environmental Protection Agency
2025-06-11Grant· $1.27M
2025-01-13Grant· $10.7M
2023-10-23Grant· $0.07M
Leadership Team
Cassie Osburn
Manager Healthcare Office I CNOHC Dental
Erika Warner
HR Business Partner
Recent News
2026-02-02
The Journal Record
2025-12-24
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2025-12-21
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