Amery Hospital & Clinic · 1 day ago
Cisco Voice Analyst
MN, United States
Full-time
Hybrid
Mid, Senior Level
$32.63/hr - $48.95/hr
3+ years expHealthPartners is currently hiring a Cisco Voice Analyst. This role is responsible for supporting and maintaining enterprise telephony systems, with a strong focus on Cisco technologies including Cisco Call Manager and Cisco Unity Connection. The individual will collaborate closely with internal business users to troubleshoot issues and ensure reliable phone and contact center functionality.
Health CareHospitalPersonal Health
Responsibilities
Review, analyze, evaluate, implement, and configure the organization's telephony and adjunct systems
Provide consultative services to business and operational areas to meet business needs
Identify root cause and remediate incidents; coordinate service requests to ensure timely response
Oversee, coordinate, and schedule repairs and installation
Create training material and provide training to colleagues on telephony software, services, and support
Capable of managing small to moderate projects, meeting timelines, and quality expectations
Participate in complex projects
Qualification
Required
Bachelor of Science in Information Systems, Voice/Telecommunications, Business, or equivalent professional experience
Three (3) years of experience working with telephone systems, voicemail, ACD/Contact Center
Two (2) years of experience working with Cisco Communications systems
Cisco Unified Communications Manager (CUCM)
Cisco Unity Connection (CUC)
Cisco Emergency Responder (CER)
Voice Gateways configuration, deployment, and troubleshooting
Excellent desktop tool usage including Microsoft Teams, Outlook, Word, and Excel
Experience with the ServiceNow ticketing application
Excellent oral and written communication skills
Detail oriented and proven organizational skills
Strong interpersonal relationship building experience
Strong critical thinking skills
Experience with remote employee support
Drive to any location, and be available outside of normal business hours, including evening and weekends; includes on-call responsibilities
Passion for helping customers & exceeding customer expectations
Exercise considerable initiative, planning, judgment, and work independently
Serves on a team on-call rotation schedule to address emergency production issues after hours
Translate technical jargon and concepts into easy-to-understand language
Preferred
Five or more (5+) years of experience working with telephone systems, voicemail, ACD/Contact Center
Three or more (3+) years of experience working with Cisco Communications systems
Experience with RightFax
Experience with Agile framework
Project management skills for moderate situations
Experience performing disaster recovery testing
Benefits
Health
Time off
Retirement planning
Continuous learning opportunities
Company
Amery Hospital & Clinic
The promise of Amery Hospital and Clinic is to improve health and well-being in partnership with our members, patients and community.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-11-07Acquired
Leadership Team
Kevin Just
Chief Nursing Officer/Vice President of Patient Care
Lisa Derosier
Talent Acquisition Partner
Company data provided by crunchbase