Blizzard Entertainment · 11 hours ago
Senior Manager - Social Media Analytics and Operations
United States
Full-time
Remote
Senior Level
$105K/yr - $194K/yr
7+ years expActivision Blizzard, Inc. connects and engages the world through epic entertainment. The Senior Manager - Social Media Analytics and Operations will influence social media measurement strategy across major gaming brands and lead analytics and data operations for the Xbox social media team.
MMO GamesSoftwareVideo Games
Responsibilities
Operate a best-in-class organic social media measurement program that enables Xbox’s social media content, delivered by nearly 200 social media accounts, to break through with key audiences
Lead Xbox’s annual forecasting and recurring/ad-hoc performance reporting in partnership with social media leads and agencies
Oversee reporting and insights developed by agencies to ensure consistency and clear insights
Communicate performance and operational updates with leaders and other stakeholders to build support for initiatives, drive operational alignment, and share information across matrixed teams
Serve as a Sprinklr subject matter expert and administrator for Xbox’s deployment to support international publishing and analytics operations, including maintaining accurate and reliable data pipelines
Work with other analytics leads across Xbox’s Marketing and Sales organization
Partner with analytics leads from ABK to maintain alignment with Xbox on measurement practices
Deliver integrated performance reporting for key organization-wide initiatives
Serve as a Sprinklr subject matter expert and administrator for ABK’s deployment
Develop regular success roadmaps and manage relationships between Sprinklr and key ABK stakeholders
Lead regular meetings with stakeholders from ABK to identify goals, advance projects, and communicate critical information
Qualification
Required
At least 7 years of in-house or agency social media analytics and/or operations experience
Deep familiarity with major social platforms and their algorithms, trends, and best practice, including expertise using native social media analytics platforms (Facebook Business Manager, TikTok Studio, etc.)
Ability to benchmark performance against competitors and industry standards
Experience presenting insights to cross-functional teams (marketing, comms, product, leadership)
Expert-level knowledge of Sprinklr Social and Sprinklr Insights modules required; knowledge of Sprinklr Marketing
Experience developing and implementing project plans, including setting clear goals, timelines, and incorporating stakeholder feedback
Strong command of data analysis tools like Excel, Google Sheets, or BI platforms (Tableau, Power BI, Looker)
Ability to interpret quantitative and qualitative data and translate it into actionable insights
Curiosity and a proactive mindset toward testing and experimentation
Outstanding organization and project management skills, with ability to see big picture and have attention to meticulous detail
Exceptional written and oral communication skills
Preferred
Experience in gaming or entertainment preferred
Benefits
Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance
Company
Blizzard Entertainment
Blizzard Entertainment develops and publishes gaming software and computer games such as World of Warcraft, Hearthstone and StarCraft.
1001-5000 employees
H1B Sponsorship
Blizzard Entertainment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (60)
2024 (58)
2023 (46)
2022 (51)
2021 (38)
2020 (41)
Funding
Current Stage
Late StageLeadership Team
Walter Kong
SVP, Head of Development, Live Games/Mobile
Jamie Ortiz
Associate Production Manager, Creative Development
Recent News
2026-01-22
Company data provided by crunchbase