HarbourVest Partners · 13 hours ago
Director, TPA Relationship Management
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff
$110K/yr - $160K/yr
10+ years expHarbourVest Partners is a global firm known for its commitment to delivering impactful solutions to clients and investing partners. The Director of TPA Relationship Management will oversee operational integrity, governance, and strategic direction of investment products handled by third-party administrators, ensuring exceptional service delivery and robust control frameworks.
Asset ManagementFinanceFinancial ServicesVenture Capital
Responsibilities
Lead the strategic oversight of TPAs, ensuring operational excellence, robust governance, and alignment with evolving business needs
Lead the creation, deployment, and oversight of SLAs, essential indicators, and governance frameworks, ensuring internal teams and administrators meet rigorous performance standards
Serve as a senior point of contact for critical issues, navigating complex operational challenges and ensuring timely, high-quality resolution
Influence strategic decision‑making by assessing operational risks, process gaps, and cross‑product dependencies, and recommending enterprise‑level solutions
Champion operational scalability, consolidating business requirements and crafting leverage opportunities across internal and external service providers
Partner closely with Product, Technology, Legal, Operations, and Client Service to implement new product structures, operational improvements, and service‑provider transformations
Lead change‑management initiatives associated with system upgrades, regulatory requirements, and operating‑model shifts across global business lines
Improve global consistency and guidelines for TPA oversight, impacting both Wealth and Institutional businesses
Represent Operations in central initiatives, providing thought leadership on future‑state capabilities, automation, and control frameworks
Qualification
Required
Over 10 years of senior operational leadership experience in investment management, alternatives, private markets, or fund administration
Expert-level understanding of fund accounting, investor servicing, and NAV governance, ideally across multiple product structures
Demonstrated success leading and influencing senior collaborators at TPAs, custodians, and internal leadership teams
Strategic problem-solving ability, with a track record of crafting scalable operating models and driving process transformation
Outstanding communication skills and executive presence, demonstrating the ability to align diverse groups around common goals
Strong control orientation and risk-management outlook, with experience building governance frameworks and remediating complex issues
Highly organized, focused, and decisive, capable of handling several simultaneous priorities in a global, fast-paced environment
A collaborative leadership style, encouraging trust, accountability, and partnership across functions and geographies
Bachelor's degree in business management, finance, or accounting, or equivalent experience
Significant background in TPA oversight, investment operations, fund administration, or operational leadership within an alternatives manager or asset servicer
Preferred
MBA or CPA a plus but not required
Benefits
Discretionary annual bonus
Long-term reward programs
Retirement
Health
Insurance
Paid time off
Wellness programs
Company
HarbourVest Partners
HarbourVest Partners is a private markets firm providing solutions to help clients invest in primary funds, real assets, and private credit.
1001-5000 employees
H1B Sponsorship
HarbourVest Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Tricia Mackechnie
Managing Director and Chief Technology Officer
Aliza Firestone-Goren
Senior Vice President
Recent News
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