InterMed, P.A. · 20 hours ago
Clinical Care Rep RN
Portland, ME
Full-time
Hybrid
Mid LevelInterMed, P.A. is seeking a Clinical Care Representative (CCR) to provide telephone triage nursing services in a fast-paced call center environment. The CCR will utilize clinical judgment and written protocols to assist patients, schedule appointments, and provide self-care information while maintaining exceptional customer service.
Health CareMedical
No H1B
Responsibilities
Answer phone calls and web messages for primary care practices of all ages in a fast-paced call center environment
Provide triage to symptomatic patients to determine placement within InterMed’s practice, referring to ED/Urgent Care, or providing homecare advice as appropriate
Utilize superior verbal communication skills to provide excellent customer service and nursing care via telephone
Ability to remain calm in high-stress situations, utilizing crisis intervention skills when appropriate
Refill prescriptions according to standard protocol
Provide test results according to standard protocol
Provide patient education under provider’s direction
Fulfill administrative responsibilities which may include: Obtaining medical records information, Referral information, Completing forms/requisitions, Schedule routine appointments
Flexibility and willingness to work as a team member
Ability to prioritize work and handle multiple tasks and computer applications
Excellent professional judgment and technical skills
Other responsibilities as directed by management
Qualification
Required
Graduate from an accredited school of nursing
Unencumbered active registered nurse or LPN licensure in state of Maine
Previous experience in a primary care or hospital setting required
Proficient computer knowledge and accurate typing skills with Windows based programs, including electronic medical records programs
Ability to proficiently use telephone system
Excellent typing and computer ability while simultaneously maintaining a telephone conversation
Ability to consistently meet and adhere to performance and quality metrics
Compassion, empathy, and teaching ability, as patients may require instruction for self-care and/or symptom management
Strong organizational and critical thinking skills
Ability to demonstrate and uphold InterMed's Values
Professional appearance
On-site, in-person training is required for this position. Training is expected to take 3-4 weeks depending on experience
State of Maine residence is required
Preferred
Triage experience preferred
Company
InterMed, P.A.
InterMed is a medical practice that provides cardiology and dermatology services.
Founded in 1993
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lindsay M. Fitzgerald
Chief Human Resources Officer
Recent News
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