Cedar Point Federal Credit Union® · 23 hours ago
Member Service Representative I
Lexington Park,MD,US
Full-time
Onsite
Entry Level
1+ years expCedar Point Federal Credit Union® is seeking a Member Service Representative I to perform in all Member Service areas of the Credit Union. The role involves processing financial transactions, maintaining knowledge of Credit Union services, and assisting members with various inquiries and digital banking needs.
AccountingCredit CardsFinancial Services
Responsibilities
Have broad knowledge of Credit Union services and policies and the ability to answer inquiries of a general nature
Responsible for staying current on all products and services offered by the credit union and be proactive in offering these products and services when applicable
Accept and process various financial transactions for members and businesses by phone, mail or in person. Transactions to include but not limited to; deposits, withdrawals, loan payments, money orders, certified checks, bond redemption, postage stamps, wire transfers and safe deposit boxes
Process currency transactions reports (CTR) and recommend suspicious activity reports (SAR) to security officer
Balance own teller cash, checks and miscellaneous items. Find and recommend corrections in out of balance situations
Maintain ATM; balance, replenish cash, process deposits. Ensure ATM is stocked with deposit envelopes and receipt paper
Become and remain a Notary Public
Have intermediate knowledge to open the following accounts; shares, share draft, sub shares, youth accounts, sole proprietor accounts, certificate accounts (excluding IRA)
Have intermediate knowledge to explain the procedure of the draft account with regards to stop payments, non-sufficient funds for both checks and card transactions, overdraft protection and overdraft privilege
Have basic knowledge to open business accounts, trust accounts, traditional and Roth IRA
Have basic knowledge to process distributions, contributions, rollovers and transfers on both traditional and Roth IRA
Have basic knowledge and ability to explain share insurance
Process transactions using remote signature
Assist members with digital banking to include but not limited to; resetting password, unlocking accounts, walking members through the enrollment process
Have intermediate knowledge to process MasterCard and signature loan applications. Offer and enroll applicants in any voluntary debt protection products available to the loan. Perform credit checks as required and forward completed applications to loan officer for approval. Process adverse and subsequent actions
Have intermediate knowledge to discuss and process visa debit card disputes, ach disputes, stop pay for checks, teller checks and ACH and receive death claim information
Have basic knowledge to discuss and process all collateral loans, to include titling paperwork and to process all other types of non-collateral loans
Have basic knowledge of available commercial loans
Complete required and recommended educational courses; Follow all rules and regulations as applicable to job function, including but not limited to Bank Secrecy Act
All other duties as assigned
Qualification
Required
Pleasant personality a must
High school graduate required, some college desired
One+ years financial experience a plus
Loan experience a plus
General office experience
Excellent computer and internet skills
Excellent organizational skills
Strong skill in business letter writing
Ability to interact comfortably with co-workers, members, and management
Visual acuity. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; extensive reading on a computer monitor
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, either in person or on the phone
Light work. Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work
Body motions: Standing, walking lifting stooping, kneeling, crouching, bending, crawling. Pushing and pulling
Fingers and hands: Grasping, picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Making substantial repetitive movements (motions) of the wrists, hands, and/or fingers
Company
Cedar Point Federal Credit Union®
Cedar Point Federal Credit Union (CPFCU) is organized to serve people who live, work, worship, go to school and do business in St.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Roach
President/CEO
Amanda Russell, SHRM-CP
Chief of People & Culture Officer
Recent News
GlobalFinTechSeries
2023-05-01
Company data provided by crunchbase